I've used HotSchedules for 10 years. Here are my thoughts!
January 31, 2017

I've used HotSchedules for 10 years. Here are my thoughts!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

We used hotschedules for scheduling purposes by the food & beverage department at our country club. We have a fine dining, casual dining, men's locker room dining, and banquet operations team that all get their schedules from HotSchedules. We wanted to have an easily accessible option for staff to keep up to date on their schedule and to notify them of any changes.
  • I like the template tool for scheduling. When running a restaurant, you often want to have a similar number of servers scheduled on a week by week basis and the templates made scheduling much easier. It also helped with forecasting labor for budgets.
  • I think the digital log book is a wonderful tool that when used appropriately can be a game changer for management communication. Its a great place to keep track of daily operations as well as any staffing issues that occur.
  • Obviously, having an app that makes accessing schedules, requesting off, logging notes, sending messages, etc, makes HotSchedules much more powerful. It is easy to use, and has all the tools needed at your fingertip.
  • One of the minor things that I found many staff complained about was the charge for the App. Although $3 doesn't seem like a big deal, many of our staff do not even have a credit card to be able to purchase apps. It seems like the cost for the app could easily be folded into the monthly charge for services to not add that burden to the staff.
  • I think the time off request tool is not very user friendly and confuses a lot of people. I definitely think it could be fixed to make it easier to understand and easier to complete.
  • Although the scheduling works great when you use templates, manually entering in shifts is a big ordeal. I wish that was an option that was easier.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I was having an issue where I wanted to grant permission for any requests off. Hotschedules changed the settings on their end and then explained to me what we could do to utilize that tool. Although they were limited in what they could do, they handled it well with the options they had available.
Hotschedules is wonderful for a restaurant that has lunch and dinner shifts and has consistent business allowing them to use templates for scheduling. It's great if the staff is younger and tech savvy. If your staff is allowed to trade shifts and does not work set schedules, this is a great company to use because of how easy it is for staff to pick up and give away shifts. If you have a staff that has a set schedule and rarely changes, or a staff that is not particularly tech literate, it might be easier to stick with a paper schedule that most people never look at.