HotSchedules

HotSchedules

Score 2.9 out of 10
HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers...

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Recent Reviews

HotSchedules

9 out of 10
January 27, 2020
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

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Pricing

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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule…

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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 71)
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Score 9 out of 10
Vetted Review
Verified User
HotSchedules has been very helpful in every issue that has arisen, however the most help received was with the installation and original training of staff members. Now that we have used this system for years, we are fairly well versed in its operation, but if there is an issue that arises, they are always very quick to find a resolution.
Sawyer Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I always receive exceptional support from HotSchedules but the time that stands out the most was when the HotSchedules system went down and I couldn't see the roster of who was working a particular shift one day. The representative was quick and professional and provided me with the information I needed in a quick and timely manner.
Score 9 out of 10
Vetted Review
Verified User
I had called regarding our reporting capabilities. I spoke with a customer representative right away and he was extremely helpful. He walked me through how to calculate and input all forecast revenues and budgets in order to see what my payroll % would be against revenue. It ended up not being exactly what I was looking for, however the level of knowledge and support was excellent.
March 31, 2017

Hot Schedules Review

Matt Hall | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Any time that I have had issues I've been able to get them taken care of in a quick and professional manner. However what I like even more is that I've rarely needed support because the product for the most part has worked pretty seamless for our employees and managers.
Tracy Guida | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
When I first starting using the program and was trying to get set-up, I felt a bit lost. I made a phone call to customer support and was blown away by the ease of direction they gave me and I was up in running in about an hour. Since then, there have been very few times when I have had to call them but when I do, they are outstanding in getting me the support that I need.
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