Item: HotSchedules
Rating: 3
Author: Verified User

Overall Satisfaction with HotSchedules

Use Cases and Deployment Scope

[It's being used] across the company by all managers and employees. No real issues, but I do feel there are products out there with the same or better tools that might be less expensive.

Pros and Cons

Pros

Scheduling of employees
Projections and forecasting
Daily review of staffing levels

Cons

Forecasting area is confusing
Delete areas that are used to eliminate clutter
Creating grids (for holidays for example) is difficult

HotSchedules Customer Support Pros and Cons

Pros	Cons
None	Poor followup Less knowledgeable Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times

Exceptional Examples of HotSchedules Support

Nothing exceptional

Likelihood to Recommend

It seems to be well suited for restaurants. Training and learning about updates is cumbersome and not well communicated.

Comments

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