HotSchedules Review
March 28, 2017
HotSchedules Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use it for our restaurant only. We use it mainly for scheduling, and to look at labor. Up until recently it was great for scheduling, but some of the changes made recently have made it worse.
- It compiles data for labor well. It communicates with our POS system and collects numbers from it to give us up to date, accurate numbers.
- The message function is nice, you can quickly send an message to all of your employees, a selected group, or just one person.
- If your weekly projections are fairly accurate it also helps with determining how many people should be scheduled.
- Scheduling has gotten worse within the last six months in my opinion.
- It seems like they have a lot of problems and the site goes down often.
- There should be more that can be done from the app.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
At one point our POS system stopped communicating with HotSchedules. HotSchedules was quick to respond and did what they could to help, I wish I could have said the same about our POS supplier.