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Business on FIRE?!? Try Hot Schedules
March 29, 2017

Business on FIRE?!? Try Hot Schedules

Eddie Sharon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

I like the accessibility and the layering of security. I also like the integration with our POS system. I am the administrator over several of our stores, and the way HotSchedules allows me to give access to each manager and employee is awesome. I know there are a lot more features than what I am using right now, but I do plan on expanding the usage of HotSchedules in the future.
  • As I mentioned, POS integration was top of my list.
  • Customer service has been great.
  • Security and accessibility are seamless.
  • The only issue I have had, has been the changing of personnel with HotSchedules. Getting the new person "up to speed" takes time.
ProsCons
Good followup
Problems get solved
No escalation required
Support cares about my success
Not kept informed
If you have a point of sale system that does labor or even payroll, the integration of HotSchedules to control and track your labor is great. It took a little tweeking at the beginning to figure it out, but once I had it in line, everything started looking great.

HotSchedules Support

My best experience with HotSchedules is usually on the initial calls I make. The phones are always answered, and the care of the customer service person seems genuine.