Overall Satisfaction with HotSchedules
We use HotSchedules for our Front of House Employees: Servers, bussers, bartenders, hosts etc. We have also implemented it for our musicians that play nightly at the restaurant. It frees up time for management by allowing employees to cover their own shifts (with approval) and is a great platform for company wide communication as well as employee to employee communication.
- Excellent customer service/ tech support
- Clean mobile app
- Clean and Easy scheduling interface
- App can be glitchy on sign-in
- Allow attachments to messenger
- Color code job codes
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
HotSchedules support team was very helpful in assisting me getting our musicians Job Codes and contact information imported and set up a specific schedule for them to use.