Hot Schedules Review
March 31, 2017
Hot Schedules Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
It is used across the whole organization. We are an amusement park and we use it for scheduling as well as a log book. We have found it to be very helpful in allowing us to reach our employees. I also find it to be helpful in making sure employees are taking constant effort to check and trade shifts.
Pros
- The digital app works great.
- The time off/shift trade applications work well.
- The digital logbook is helpful and syncs well with the app allowing managers to quickly and easily report issues.
Cons
- I would like employees to be able to change their availability with approval from a manager.
- They are doing a better job of not allowing employees to pick up shifts that overlap with other department but that is still an issue.
- The time off/shift change screen is pain. I would prefer they allow you to select all instead of clicking each employee.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
Any time that I have had issues I've been able to get them taken care of in a quick and professional manner. However what I like even more is that I've rarely needed support because the product for the most part has worked pretty seamless for our employees and managers.
Comments
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