quick review
May 12, 2017
quick review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
I own a restaurant - we use it for scheduling only. We do not have our controls at work in place to allow us to use many of the other system's benefits toward budgeting etc... So currently we really only use the scheduling aspects. We rarely use the log book features etc.
- Having an app available for the employees that seldom visit a computer is helpful to know that they are able to access at all times.
- Allowing employees to communicate amongst themselves and or switch shifts etc.
- Keeps track of messages etc. for manager/employee relations.
- Scheduling a salaried manager is difficult when syncing to POS etc.
- The app does not allow us to add a shift or delete a shift.
- Now we cannot see when employees entered a request (so that we can grant the ones that gave most notice).
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times |
- Microsoft Excel
Obviously the instant availability to the schedule on my computer and phone makes HotSchedules a far superior to a hand written schedule. The cost is high. A lot of "old employees / age and or experience" do not desire to learn it or use it. Training is a huge issue.