quick review
May 12, 2017

quick review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

I own a restaurant - we use it for scheduling only. We do not have our controls at work in place to allow us to use many of the other system's benefits toward budgeting etc... So currently we really only use the scheduling aspects. We rarely use the log book features etc.
  • Having an app available for the employees that seldom visit a computer is helpful to know that they are able to access at all times.
  • Allowing employees to communicate amongst themselves and or switch shifts etc.
  • Keeps track of messages etc. for manager/employee relations.
  • Scheduling a salaried manager is difficult when syncing to POS etc.
  • The app does not allow us to add a shift or delete a shift.
  • Now we cannot see when employees entered a request (so that we can grant the ones that gave most notice).
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
  • Microsoft Excel
Obviously the instant availability to the schedule on my computer and phone makes HotSchedules a far superior to a hand written schedule. The cost is high. A lot of "old employees / age and or experience" do not desire to learn it or use it. Training is a huge issue.
HotSchedules is great for restaurants because there is so much change and [so many] exchanges within the schedule each week. You can add employees mid schedule or terminate them etc. May not be appropriate if you have a lot of last minute labor - like on call shifts. I currently have a "work around" for on call shifts but there is no real programing for this need.