HotSchedules

HotSchedules Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We looked at a few different types before choosing HotSchedules. It had the most requirements for our industry. It was very well suited for varied and ever changing schedules. It was also in our price range. Some of them were very much out of an independent's price range. It was quick and easy to implement.
January 27, 2020

HotSchedules

Score 9 out of 10
Vetted Review
Verified User
Review Source
Jolt has features I wish HotSchedules had, specifically labor management. Currently with HotSchedules, leaders have to use a separate spreadsheet to track labor for the week so that they can plan around that. However, other than this, HotSchedules seems easier for the employees to use from their side for scheduling. Initially, HotSchedules integrated with our other systems and Jolt did not, thus making it the easy choice.
Christopher Ticen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
The UI is far better than our previous we selected hotschedules because they stated it could do everything we needed but we were sorely mislead as when the time came to switch we found that it could not meet the needs we clearly outlined.
Erin Massano, M.A. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think it's great and we do like it a lot better. We also love that it is constantly improving. The export for ADP is useful as well and makes it so much easier to do payroll. For the price, it is a great alternative to ADP eTIME and handles itself better than other time and attendance systems.
Nora Leuck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I did not personally select HotSchedules but have enjoyed using it and I have not used any other programs for scheduling to make a comparison. In my past positions, I always worked with salaried employees and we did not need daily scheduling.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Shift Note
We think HotSchedules is a far superior scheduling platform, however, Shift Note is a far stronger logbook platform. We now have to use both because HotSchedules' logbook was so inferior. The way you communicate and can correspond directly to the logbook from your email relay is very, very helpful. Ascetically Shift Note is superior.
Frank Jameson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I believe HotSchedules is a premier tool for our businesses. Our last scheduler app did not provide the store log feature, where as HotSchedules provides all of the features that we need and MORE. Reports, Staff Journals, tracking task assignments, handling multiple time off requests. Best part, we still haven't used everything it provides.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Prior to HotSchedules we utilized an old school traditional Excel based scheduling system that was put out via email. The system was obviously time intensive and required constant updating, so when approached via HotSchedules Marketing we decided to give it a try and haven't looked back. If possible we are looking into incorporating it into use with our back of the house staff. One of the only limiting factors to HotSchedules and any similar scheduling system is that it is smart device based (cell phone/computer/tablet/etc.) and therefore the staff member must have access to these in order to use the service. Unfortunately even in 2017 not everyone has these/want and/or are willing to work with these devices. This can force a company into making decisions to not hire a potential employee do to incompatibility with how daily operations are run via scheduling.
Charles Wessels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We went straight to Hotschedules under the advisement of a former manager who had used several platforms and preferred this. It also seems that a lot of our employees were already familiar with the setup so it was easy to change from a paper schedule.

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Downloadables

HotSchedules Competitors

HotSchedules Pricing

HotSchedules Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is HotSchedules's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses HotSchedules?

The most common users of HotSchedules are from Mid-size Companies and the Restaurants industry.