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A few thoughts from the front line
May 10, 2017

A few thoughts from the front line

Michael Grasso | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

Hotschedules is used to manage and monitor our schedules, hours budgets as well as communication log between employees and staff. We currently use the communication logbook to track any issues between the management team. Our hr team uses the message services to communicate with staff on issues like insurance and communications. We use the forecast feature to budget our labor and appropriately schedule staff.
  • Budget forecasting to help with labor goals.
  • Predictive scheduling based on staffing levels and skill sets.
  • Manage request offs and vacations over multiple areas and staff.
  • Would like to add uploads to logbook so we can integrate HR into hotschedules, since we cannot show signed documents we cannot use the tool to 100% track disciple.
  • Make messaging available for above store access, I have to use 3 logins to manage 2 venues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
More use-friendly for me and the staff. Paycor adds more on the back end but the initial set up and interface is cluncky and intimidating to an hourly staff member. But the ability to upload documents and manage them across multiple venues as well as track vacation time is needed.
Great for managing a large staff in multiple areas to control costs as well as give your employees a tool to manage their own life, schedules and requests. Allows for the staff to get more involved with communication and feel like a part of the team.