TrustRadius
HotSchedules: Hot and Ready for Action!
https://www.trustradius.com/restaurant-managementHotSchedulesUnspecified7.8221101
Shannon Carpenter profile photo
January 31, 2018

HotSchedules: Hot and Ready for Action!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotSchedules

We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 hour F-Su shifts. We also used it for our warehousing and sanitation crews. We had a change in our business and started to fall away from its use. Now that we are growing again, we are reimplementing its use and will also use it for clocking in and out, as well as tracking employee training and certifications. Having the ability to print hours reports to do daily labor analysis by project as well as tracking training are both incredibly valuable and help us stay on top of costs by being able to do daily labor analysis.
  • HotSchedules tracks our labor hours and dollars. Being able to do quick labor analysis helps us make sure our pricing is in line with our estimates for clients.
  • HotSchedules tracks our employee trainings. Because we are a third party audited food manufacturing facility, we have both formal certifications (CA Food Handler Cards) and monthly trainings on subjects such as Food Safety, GMP's, Pest Control, Allergen Control, HACCP and Sanitation. Being able to have a record easily accessible for each employee to prove to our auditors and keep those employees up to date with training is invaluable as an organizational tool.
  • I find that the system of assigning jobs and rates is a little tedious, but understand the need for it.
  • I'm not familiar enough with the copy and setting the next week's schedule, but it's not necessarily hard to use.
  • The whole assigning welcome letter and with log in and password is difficult with the Spanish speakers even though you have a Spanish version.
  • Many of our employees do not have email or smart phones, so I find that HotSchedules is not as useful to them or us.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We are just starting to use the time and attendance model, but expect it will help with reporting payroll hours for our own payroll as well as for our staffing company employees. We are mostly looking forward to the time theft issue. We found sign in timesheets allowed employees to not accurately report hours unless watched like hawks. The same thing happened for employees when we set up timesheets in google docs. We considered a biometric thumbprint sign in, but have been using the traditional punch time clock, which makes processing payroll time consuming.
I have never used any other products like HotSchedules. I remember something called Deputy through ADP, but I don't recall if they performed the same functions or not.
We are just fully implementing the program, but we expect several long term time savings in reporting payroll hours, tracking certifications and tracking labor dollar totals once the initial data input is all done.
Absolutely appropriate for restaurant workers. Less so for manufacturing, but it does gather the labor data effectively when everyone logs in properly.