HubSpot CRM
Updated July 11, 2022

HubSpot CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM in our marketing department. It allows us to see our sales team's notes, comments, and activities without having to log into another system. Our contacts' information is shared across the platforms. Previously, we had not been sending marketing emails because our sales and marketing team didn't share data, but now that we do we have been able to increase our lead nurturing and our sales funnel process.

Pros

  • HubSpot support is unmatched
  • HubSpot CRM is easy to use and intuitive
  • The price of the tool is great!

Cons

  • Since the CRM was created by marketing focused individuals, it isn't set up in a way that some salespeople enjoy
  • I know HubSpot is usually adding to the CRM, but I feel like there are some gaps that still exist
  • It has had a positive impact on our company by allowing us to expand our marketing efforts
If you are a smaller company, or just trying to find a CRM solution to replace your non-existent CRM or Excel files, HubSpot is a great option. And that is especially true if you have HubSpot marketing tool as well.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
Not Rated
Workflow management
9
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
Not Rated
Interaction tracking
9
Channel / partner relationship management
Not Rated
10.0
Case management
10
Call center management
10
Help desk management
10
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
Billing and invoicing management
Not Rated
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
Scripting environment
Not Rated
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

  • Carl Pieri | TrustRadius Reviewer
    Carl Pieri
    (Vendor Representative) commented 8 years ago
    Hello! Thank you so much for taking the time to write this review - I'm glad you have had such a positive experience with the HubSpot CRM. I'm particularly glad to hear how happy you have been with the quality of support - it is something we really strive to keep top-notch here at HubSpot. As for the challenges you have encountered, I would love to dig in a little deeper and hear more about your perspective on these. Could you please describe how the CRM is more marketer-friendly as opposed to sales-friendly? Are there specific aspects of the tool that make it this way or is it more the interface and how one interacts with the system? As for the gaps that exist within the current CRM, would you mind pointing some of these out - I'd love to know more about the tools our users hope to see in the platform. If you want to continue the conversation, feel free to email me at carl@hubspot.com. Thank you again for the nice review, Carl

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