Best decision we ever made!
We love using HubSpot CRM, we use it for EVERYTHING pre-sales. That includes marketing hub, sales hub, the free CRM, and everything in …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
Recent Reviews
Awards
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Popular Features
- Customer data management / contact management (1495)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1504)8.484%
- Interaction tracking (1450)8.383%
- Workflow management (1461)8.383%
Reviewer Pros & Cons
Sales Manager
Granite Technology Solutions (Information Technology & Services, 11-50 employees)
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4748)Attribute Ratings
Reviews
(1-25 of 1591)Companies can't remove reviews or game the system. Here's why
April 24, 2024
Best decision we ever made!
- Deal and opportunity tracking
- Marketing
- Database management and automation
- Deal pricing features
- Support from home page
- Integrations with ConnectWise and other PSA's
April 24, 2024
Best CRM tool I ever used in my 20+ years in Sales!
- E-mail marketing
- Price offers
- Sequences
- Follow-up
- Tasks
- Tracking
- Reporting
- Segmenting
- Organisations of the menu: more overview, eg. 'feed' is many clicks away
- Status Lead and Leads is confusing
- The Marketing Hub is a bit too expensive for our small team if we would like to have it on top of Sales Hub
April 24, 2024
Unlocking Sales Success
- Efficiency
- Revolutionizes
- Giving Ideas
- Less Expensive
April 24, 2024
HubSpot CRM Review
- Setting tasks
- Creating sequences
- Keeping track of everything
Score 8 out of 10
Vetted Review
Verified User
- Sales Sequences
- Managing tasks
- Clasiffication of contacts
- Phone calls
- Service HUB
- Coaching
April 11, 2024
Let us have black email default color!
- Great support - quick feedback - very helpful.
- Records information accurately.
- The calendar tool works well.
- You should allow threading to not be all or none - there should be the ability to thread some emails in a sequence and not others.
- You should have the ability to mass change the date that tasks are due on the task plane.
- You should have a parallel dialer built into mass cold calls.
- Consolidates Sales and Marketing in one place, with everything updating in real time
- Reporting is exceptional
- The platform is continuously being improved and has changed a lot in 5 years!
- I would like to see more put into the Campaign tool. I find it difficult to find value from it for reporting purposes, particularly with tracking URLs. Forms were recently made trackable at campaign level which really helped
- Needs to be made clear when bulk updating deals to closed lost that it will NOT change the close date as it would if you did an individual deal. Bulk update is very useful, but not if if doesn't mimic what happens when you edit something individually
April 01, 2024
HubSpot CRM For The Win!
- Keep contact activity organized
- Schedule and send email campaigns
- Receive insights when prospects open or click emails
- Detailed reports of activity
- Ability to create lists for later follow ups
- Creating lists of contacts that opened or clicked on an email for further follow up
- Adding tags to contacts for organization purposes
April 01, 2024
HubSpot is a very Powerful Sales & Marketing Tool.
- Lead tracking with custom stages.
- Communication logging for all calls, website visits, and emails that are sent and received from leads.
- Analytical insights about how deals are progressing in our sales funnel.
- We are linking our renewal and customer success pipelines with sales pipelines after leads move to the won stages.
- Creating custom sales dashboards based on meeting links are not easy or intuitive.
- Reports take a lot of work to set up correctly, and sometimes, it isn't clear how to best generate reports based on how we've designed our funnels.
- Sometimes the email tracking doesn't work for contacts which is frustrating.
April 01, 2024
I LOVE HUBSPOT
- Keeping up with task reminders
- Email tracking
- organization
- 1 stop shop
- multiple ways to use it
- writing notes under 1,3 and 6 month checkin can be easier to find
- i dont like if an email is stored somewhere else, you have to find it and erase it, in order to save it where you need it to be.
April 01, 2024
HubSpot CRM Review
- Sequences
- Data Insights
- Automation
- More customization
- More integration with data intelligence platforms
- Hyperlinks as personalization keys
March 30, 2024
HubSpot is all you need.
- Integrating with multiple platforms.
- Showing all activity with a customer.
- Providing ways for us to learn how to best use it.
- A user friendly interface that is easy and intuitive to navigate.
- The only thing I would say, which isn't a major thing, is that editing emails in workflows would be better. I'd like to see it have more formatting options, like creating an email from the email options.
March 30, 2024
Ted's Review
- "Scrapes" all the Customer's information from email and website.
- Sequences to automate my continued outreach.
- Pipeline reporting to know where I stand for the month.
- Quoting system allows me to working within HubSpot.
- Calling & emailing directly through HubSpot automatically tracking my activity.
- Email Sequences NOT starting a new thread, but rather continuing a thread to help Prospects review the history of our discussion to jar their memory.
- Email Sequences allowing me to re engage MULTIPLE Contacts (not just one).
- If a payment is required on the quote, do not let the Customer leave the page (many forget to click the "Pay now" button, causing me to email the link back to their quote and instruct them to continue in the process).
- 2-way texting.
March 30, 2024
Hubspot works well!
- Database Management.
- Email Sender.
- Task List.
- Ways to track % of sales made from emails easily.
- Email pop up not always showing when setting a task.
- Not the easiest to navigate, had to go digging for a lot of things I needed.
March 30, 2024
Review
- Task queue.
- Prompt notification.
- Ease of use.
- Sometimes, it takes a while for a quote to be published.
- Automation for calculating charity proceeds.
- Editing invoices after they are created.
March 30, 2024
My Experience with HS.
- Contact Owner.
- Activity Tracking.
- Sometimes, tracking isn't fully coherent. E.g., you send an email, and it says that tracking data is not available because the user chose not to track this email when, in reality, the user never clicked anything to not track the email.
- Emails look 10/10 prior to sending, then you send it and line breaks aren't incorporated. Makes emails (especially important for sequencing) look extremely messy and unprofessional.
March 30, 2024
HubSpot CRM review
- HubSpot CRM stops sequences once the prospect has responded, which helps avoid confusion.
- HubSpot CRM also tracks the number of sequences completed by each team member, motivating users to always strive for the top.
- HubSpot CRM also keeps track of how many meetings you achieve, which is a great advantage.
- HubSpot CRM could update the prospect positions through their responses to avoid confusion.
- HubSpot CRM has the capacity to track the number of meetings your team members are accomplishing, but it is not very accurate.
- HubSpot CRM could also automatically remove a potential prospect from receiving sequences when they clearly state it in their responses.
March 29, 2024
HubSpot CRM Review.
- Collects data from leads.
- Creates tailored content suggestions.
- Follow up reminders.
- Too many features, layout is not very clear.
- Templates section for emails is hard to access.
March 29, 2024
Great for new businesses starting out.
- Conversation templates to make emailing easier to write and track.
- Pipelines to manage and oversee business development.
- Tasks synced to contacts and deals.
- Tickets to manage client delivery.
- Reporting and dashboards are difficult to use and get the information that's most important to me, so I'm still manually tracking.
- I can't afford/don't need all the functionality offered in the different subscriptions. Still, there are one or two things that I would find helpful - the ability to sub-out certain features would be great (as I don't need or use everything in my current subscription).
- Better booking system - I'm still using Calendly as it has so much more flexibility.
March 29, 2024
Great solution for CRM!
- Easy to save custom lists.
- Easy to design emailers.
- Easy to plan and schedule emails.
- It could have a better UI design.
March 29, 2024
Hubspot - a rite of passage for marketing folks.
- HubSpot Email.
- Deal View.
- CRM
- Dashboard and reports.
- Integrations with Brevo.
- Email delivery.
- Contact management.
March 29, 2024
My Thoughts.
- Saves all emails.
- Saves all contact information.
- Links all clients together when needed.
- Pulls in the customers company logo.
- I feel that the task alerts could be a bit better.
- Alerts to be more prominent.
- It would be nice to know exactly what the customer looks at while on the website.
March 29, 2024
Believe In HubSpot CRM
- Sorts Tasks
- Tracks emails
- Records and tracks call
- Saves templates for easy use
- The new prospecting view is not as detailed as the old view I used to be able to easily see my daily activity now I have to create reports
- The auto generation of company phone numbers it not always accurate
- The hubspot template library could be updated with more/different examples
- Scheduling Meetings
- Tracking customer engagement
- Ticket flows
March 29, 2024
HubSpot CRM Review!
- Organize contacts
- Ease of access
- works seamlessly with gmail
- more customizable UI
- Easier to use UI for managing contacts
- Allow for easy uploading of photos, media, notes on customer file to add detail and context.