HubSpot CRM

HubSpot CRM

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
HubSpot CRM

Overview

Recent Reviews

Love HubSpot CRM, Great Software

10 out of 10
May 27, 2022
My job is bid coordinator. I get leads for Chutes, and HubSpot CRM does a great job of organizing this data. Especially when logging calls …
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Resolutive

7 out of 10
May 26, 2022
To track performance, and historically create an evolution of patients and its data.
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Useful Tool for CRM

6 out of 10
May 24, 2022
We use HubSpot to manage our leads, mainly inbounds, and some outbounds who opt in. We also use it for sequences and workflows.
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Hubspot got what you want

9 out of 10
May 24, 2022
I use HubSpot CRM for Qualifying leads from our pipeline. We generate quality revenue-generating reports for our Sales team. We also store …
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HubSpot Review

9 out of 10
May 24, 2022
We use Hubspot CRM to import leads for our sales team, update contact information, include deals and tickets, as well as any notes.
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Helpful HubSpot

8 out of 10
May 23, 2022
HubSpot is used within our company to encompass all of our Sales deals, leads, as well as Marketing activities, it is simple to use and …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 31 features

Customer data management / contact management (579)

8.8
88%

Interaction tracking (544)

8.6
86%

Integration with email client (e.g., Outlook or Gmail) (567)

8.4
84%

Workflow management (560)

8.3
83%

Reviewer Pros & Cons

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Video Reviews (3)

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Pricing

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Free Forever

$0

Cloud
Per Month [Unlimited Users]

CRM Bundle

$50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

8.1
81%

Customer Service & Support

7.4
74%

Marketing Automation

8.7
87%

CRM Project Management

7.8
78%

CRM Reporting & Analytics

8.0
80%

Customization

7.8
78%

Security

8.5
85%

Social CRM

7.7
77%

Integrations with 3rd-party Software

8.0
80%

Platform

7.1
71%

Product Details

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Video

Have you heard of HubSpot?

HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Comparisons

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Frequently Asked Questions

What is HubSpot CRM's best feature?

Reviewers rate Customer data management / contact management highest, with a score of 8.8.

Who uses HubSpot CRM?

The most common users of HubSpot CRM are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings

 (1800)

Ratings

Reviews

(1-25 of 612)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Tasks keep me effective throughout the day
  • Organizing my deals to make sure nobody slips through the cracks
  • Setting up initial contact emails to respond to all leads.
  • having deals notes, meetings, calls, and tasks separate from the contacts.
  • the Kixie integration could be more streamlined
  • There are a lot of notification emails for things that aren't super relevant and it's difficult to find where to turn those off.
May 26, 2022

Resolutive

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Metric performance
  • Storage useful patients information
  • Internally approve medical cases through tickets system
  • Tickets update is slow
  • Task reminders visibility or notifications
  • Limited notes
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Easy to view contact history/contact profile
  • Easy to manage sequences
  • Easy to manage calendar link
  • Email tracking is fairly inaccurate
  • Email templates often have glitches/display text in different fonts and sizes
  • Many limitations in terms of use
Anmol Gupta | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • https://www.trustradius.com/admin/reviews/6286b33686c8600024081072/edit#q6286b33686c8600024081076The dashboard is pretty customizable as per the needs
  • Integrates well with other applications really well such as Slack, Gmail and Dialpad
  • Show relevant, concise data which is useful to know if the content is. gauging attention of the prospects
  • Break less often, often during calls or emails hubspot stops functioning
  • Hard to keep track of leads due to irregular data even if it organized
  • Lacks the ability to perform quick functions for existing leads if new sequences have to use, would be more efficient to have the option of mass enrolling leads and having auto rejection of disqualified leads
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Integrations with other applications like PandaDoc
  • Scheduling outreach
  • Tracking deal movement and staying on top of deals
  • More customizations with sequences
  • Flexibility when building reports
  • Integration with LinkedIn but I think that's a weakness on LinkedIn's end, not HubSpot
May 23, 2022

Helpful HubSpot

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Automation features that make mundane time-consuming tasks take minutes rather than hours
  • Easy to communicate with others in your business by adding notes to contacts and tagging colleagues
  • Keeping all of your contacts and lists centralized rather than multiple messy excel files
  • Sometimes the system can be a little slow in the late afternoon (UK) due to the NA region using it more
  • Navigating can sometimes be a little confusing
  • The phrasing within Workflows can be a little confusing (using double negatives when setting parameters.)
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easily accessible information - easy to figure out where things might be
  • Really easy to use in regards to setting tasks for oneself and also colleagues
  • being able to send links to stored information/materials straight through email
  • INTEGRATION WITH EMAIL NEEDS TO BE IMPROVED
  • Make it so that you don't have to manually check if an email will be logged even if it's being sent through outlook
  • The automatic location of where a lead if from is often very very off
May 23, 2022

Tech Savy

Usman Rehman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Sort data through Filters
  • Manage to Log Meetings, Calls and Tasks
  • Managing priority level of Business lead
  • Generate Reports
  • View Graph and Charts of data
  • Expire dead leads after a certain date
  • Add more tabs to the filter's section
  • Making some minor adjustments to the Mobile App
May 23, 2022

Innovation!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Storing more contact in one company
  • identifying if the company/contact/emails already exist in the software
  • merging of contacts
  • the most thing I like most is you can actually put snippets to save time in typing details or questions
  • maybe the automatic merge pops out when an existing and new contact or details about to be inputted
May 22, 2022

Worth the Price

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Multiple filtered views
  • Company and Contacts associations
  • Analytics Tools
  • When a Deal property is linked to a Company property with multiple child entries, HubSpot creates multiple deals for each child entry, instead of one deal for the parent company.
  • Unable to edit the names of multiple companies in bulk, where I am able to add the same new text to already existing company names, instead of replacing all of them with the new text.
  • Recent bug where incoming leads have incorrectly populated names. Their full names are present in the "First Name" property and the "Last Name" property is populated only with the first letter of their surnames.