Reliable but not perfect
HubSpot CRM is used predominantly as a Sales CRM but also as a support ticketing customer frontface to establish better relationships and …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
Recent Reviews
How HubSpot CRM Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (1379)8.888%
- Integration with email client (e.g., Outlook or Gmail) (1382)8.585%
- Interaction tracking (1332)8.585%
- Workflow management (1345)8.383%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.8.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4379)Attribute Ratings
Reviews
(1-25 of 1464)Companies can't remove reviews or game the system. Here's why
December 04, 2023
Reliable but not perfect
HubSpot CRM is used predominantly as a Sales CRM but also as a support ticketing customer frontface to establish better relationships and communications with our customers
December 01, 2023
HubSpot is a great option for both a free and paid CRM system
We use HubSpot as our CRM to store client information, track sales and monitor deals. The customer database part of the system is very impressive, it pulls in live data from numerous sources and keeps everything in one, easy-to-access part of the CRM. The dashboard also provides a great overview of all sales, deals, customer acquisitions and other key metrics.
November 29, 2023
Why to work with Hubspot
I love Hubspot! As an avid user, I utilize it on a daily basis at work and have witnessed firsthand the immense benefits it brings to our organization. It has undoubtedly played a crucial role in our leads and marketing strategy, propelling us to new heights.One of the standout features of Hubspot is its exceptional organization capabilities. The system allows us to streamline our processes, ensuring everything is in its rightful place. This not only saves us time but also provides a clear overview of our entire customer journey. As a result, we are better equipped to nurture and convert leads effectively. Furthermore, I am genuinely impressed by how user-friendly Hubspot is. Unlike other CRMs I have used in the past, Hubspot manages to strike the perfect balance between functionality and simplicity. Its intuitive interface makes it a breeze to navigate, and the learning curve is virtually non-existent. I appreciate how Hubspot's design prioritizes usability, allowing our team to focus on what truly matters - delivering exceptional customer experiences.In conclusion, Hubspot has consistently exceeded my expectations. It has become an integral part of my daily work routine, and I cannot imagine working without it.
November 24, 2023
The Simple and Intuitive CRM for Businesses
HubSpot CRM is a great tool that my organization uses to track deals and keep track of contacts and deals. Without its easy user interface, my job would be immensely harder. I highly recommend their platform.
November 24, 2023
Make Money Moves with Hubspot.
For the last 6 months we have been using Hubspot to track deals from pre-bid all the way through the project wrap and even after - it's great that we can link companies and contacts to bids because when we have a repeat customer reach out for help with a project, we can see right in their contact card that we've worked on projects with them before. I love the pipelines feature in deals too, because our company has multiple channels of income managed by separate departments - organizationally it really simplifies things. The last thing I'll mention is tasks, sometimes all you need is a simple reminder to follow up with someone and hubspot makes it really easy, once again!
November 22, 2023
HubSpot CRM: A great CRM
Score 9 out of 10
Vetted Review
Verified User
I use HubSpot CRM to prospect and identify leads. It helps me to categorize my prospects and existing clients to ensure I am organized when it comes to outreach and account management. It helps me maintain a clean workflow. It also helps me to see when an email has been opened or viewed by a prosepct.
November 21, 2023
HubSpot Superior
HubSpot CRM's Sales and Prospecting tab is a fantastic tool for teams in Business Development. It’s designed to be super user-friendly, making it easy for anyone in your team to get the hang of it quickly. Imagine it like a friendly guide that helps you through each step. What's cool about it is that it works well with other programs and tools you might already be using, so you won't have to change everything you're familiar with. Plus, you can tweak and adjust its features to match exactly how your team likes to work. This means you can make it your own, ensuring it fits perfectly with your team's unique style and methods.
November 21, 2023
Good and Bad
HubSpot is part of my everyday use. We use HubSpot to track all of our contacts, deals and emails that help keep everyone informed . We are also able to keep important details pinned as notes for different companies. I am able to pull up all the information I need by simply entering the phone number, company name or an email address.
November 21, 2023
HubSpot is easy to customize and implement
Organice and measure the results
November 21, 2023
HubSpot is great for Real Estate!
We use HubSpot for managing our client database and tracking their contact status. It allows us to call leads, automate emails, book meetings, track profits and more.
November 21, 2023
HubSpot CRM for Startups
My team uses HubSpot CRM to keep track of contacts, book demos, and follow the progress of deals. We use the dashboards for reporting on both engagement and to keep track of the financial health of the organization. I am the sole member of the business development team, so I use HubSpot CRM for most of my daily tasks. I send sequences and track outreach that needs to be followed up on, make phone calls, tag coworkers into contacts that require their review, and manage deals in discovery.
November 21, 2023
All - in. An Endless possibility of success
I use Hubspot CRM for profiling the accounts of all of our drivers. It's a great help in updating the profiles, and an easy way to keep the accounts in detail. It's very communicative and keeps the record in real time. Integration is flexible with the other apps, especially automating information directly making the work faster and more productive. HubSpot CRM has a lot of features to offer that address the business problems of intermittent tickets from the drivers. It is also universal and shared by other employees which is a good collaboration to help each other.
November 21, 2023
HubSpot CRM- One stop solution for every need
We use HubSpot CRM for maintain the bids and it is very helpful tool considering that we can have all the access in one place. It's an excellent option for every business looking to improve customer relationship management. Earlier, we used to have difficulty in maintaining the data, we used to manage in excel which is tedious to use. But with HubSpot CRM, we save lot of time and also get accurate data and information.
November 21, 2023
Organized to a fault!
We use HubSpot CRM to field our clients and keep good track and care of them. We use it to remind us of payments, to place orders and to update a client. I Use HubSpot CRM to keep track of the clients that need reviews and set up many task reminders to keep myself and others in my company on task. HubSpot CRM is an optimizing program, allowing all our clients in one spot with very detailed notes and call information. I am able to email our clients straight from their folio, keeping very precise info on the client right where I need it. Keeps me alerted on past due and most current also allows for specified days in the far future. I don't know honestly what I would do with-out this program, it is the most optimizing program I have ever used.
Utilizing Hubspot CRM allows me to analyze, sort, track and prioritize my sales leads. Supports the sales team in closing deals ahead of deadline and helps our marketing team keep new leads engaged.
November 21, 2023
Of the other crm's I've used it's the best, forget the rest!
We use this for our CRM, our quoting process, and for signing the documents when a sale is made.
November 21, 2023
FANTASTIC
we use hubspot to collect data about different business in and around the uk. this helps us grow as a company
November 21, 2023
Great CRM platform
I use mainly the sales and tasks aspect off it. Trying to reach out to contacts and following up with them mainly. Our job is to market our clinic and company so we reach out to various contacts that are in schools, first responders and try to tell them more about our program which entails heart and lung testing.
November 21, 2023
Surprisingly very easy when you try it.
So far, so good, as I am indeed grateful and thankful that through the CRM, we can cater to many people our organization is a non-profit organization which offers Bible services and to learn and know more about God the Bible, with all Online services that we offer the Hubspot is about to make easier to reach out to there spiritual mental needs. Regarding the concerns we are about to ask about the chats, we are indeed satisfied with the learnings we get from the Chat; it's more human-friendly as it's real human speaking, which is good and precise. We will be learning more, and we will have more chances to upgrade ourselves and with Hubspot.
November 21, 2023
Everything I need in One Place
I use Hubspot to manage contacts, send basic emails, send marketing emails, track deals, and keep track of sales-related tasks. It is essential for my role as I track the emails I have sent to better schedule meetings and follow-ups. I would not be able to track all the data I need without Hubspot.
November 21, 2023
SIMPLE TO USE, TONNES OF FEATURES.
Simple and intuitive to use, easy to switch from clients to individual contacts, schedule follow up engagements and meetings. Very easy to set up new clients / prospects in hubspot, the ability to add on third party integrations is great.
November 20, 2023
My HubSpot Review.
We currently use HubSpot CRM for sales and marketing in our organization. We're looking to expand the use into our service area. One of our struggles is joining the data that our success team leverages today with HubSpot data. We also struggle with the way HubSpot reports on pipeline and forecasting. I must export all data into Google Sheets to build a custom dashboard for my C-suite.
November 20, 2023
Does the job well!
It helps us keep track of our sales funnel and understand what types of activities we are spending our time on. It also ensures we don't drop the ball on key accounts and sales activities.
November 20, 2023
HubSpot is great for workflows!
I use HubSpot to track all my Leads for Marketing Campaigns for our Franchises. I work with the Support Office for our Staffing & Recruitment Franchises. For me, HubSpot is basically a database with automated workflows that generates analytical reports. The workflows allow me to track the Contacts via voicemails and emails in a progressive flow and keep me on target. HubSpot can also be configured as needed; ex adding a column, set view, etc. The data can be exported to Excel for formatting the reports. The Call & Email Analytics are very helpful in tracking the progress of my Campaigns. Updates to HubSpot have proven to be helpful.
November 20, 2023
Need a CRM? Hubspot is the perfect fit!
I use Hubspot on a daily basis to keep track of my calls, emails, notes, etc. for each contact and/or business. It also helps with my coworkers to know who has which account and who to not double contact. It helps show where my project deals are at, and I can update them as often as I like. It keeps everything organized, lets me know when to follow up with clients, and also let's me send out sequences to hit certain customers over a certain period of time rather than sending them out individually. The only issue I have is not being able to include attachments to my sequence emails, which would be really helpful when I'm trying to send images or PDFs, rather than including them in the body. Also, for sequences, I wish it would only provide the contacts I want to enroll that belong to me, not everyone that uses our account. Otherwise, I am beyond happy with it!