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HubSpot CRM

HubSpot CRM

Overview

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

3 videos

User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
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Pricing

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Free Forever

$0

Cloud
Per Month [Unlimited Users]

CRM Bundle

$50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.5
Avg 7.6

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.9
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.7
Avg 7.5

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.2
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.9
Avg 7.3

Platform

7.9
Avg 7.4
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Product Details

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Frequently Asked Questions

Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.

Reviewers rate Customer data management / contact management highest, with a score of 8.7.

The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

(1-5 of 1638)

Hubspot review

Rating: 7 out of 10
April 22, 2025
We decided to use Hubspot in order to have a CRM and be able to track marketing and sales whole process. As a startup company we needed a lot of support for inbound and outbound to make sure we grow healthy.

Marketing uses for marketing emails, trackings and reports.

Sales are using for SDR and Sales to track and manage deals, we were using for inbound and outbound

Drew Bobynskyj HubSpot CRM Review

Rating: 9 out of 10
March 10, 2025
AB
Vetted Review
Verified User
HubSpot CRM
1 year of experience
I am the Marketing Executive with my company Tri-Tronics and HubSpot has been a game changer for me. I use it for multiple different things like scheduling out our social media posts, building email campaigns, creating blogs for our website that integrate seamlessly. I also support the sales team when they are out on the road at trade shows and meet potential clients or gather leads I can create lists on the fly and send follow up emails to them or even better, send live emails to them while at the expo directing them to our sales team for increased exposure.

Before HubSpot everything was a little more difficult and tedious but HubSpot's all in one marketing platform has made not only my life easier but, our entire companies lives easier and this way we are able get things done faster, more efficiently and in return gives us more time to make an impact on our industry.

Designing emails is awesome too from a marketing perspective because while the messaging itself catches the eye so does the visual and design aspects HubSpot has to offer and we have seen an increase in how effective our campaigns are. Their CRM makes it really easy to track analytics and data so that way we can review what went right and what went wrong, button things up and make sure we are working in the most efficient way possible no matter the task. I would recommend HubSpot to anyone who needs an easy to use, effective CRM platform.

HubSpot CRM Review

Rating: 10 out of 10
March 07, 2025
HS
Vetted Review
Verified User
HubSpot CRM
1 year of experience
HubSpot CRM is a leading CRM platform that provides software and support to help businesses grow better. currently there's no major user report issue with software. HubSpot CRM is dynamic with a lot of features that can be helpful for the business. HubSpot CRM allows you to keep track of leads and customers at different stages.

HubSpot for the win!

Rating: 10 out of 10
February 20, 2025
AH
Vetted Review
Verified User
HubSpot CRM
1 year of experience
It organizes all of our leads versus prospects versus applicants and students, while ensuring that no one gets missed. It also helps communicate amongst everyone in the department on who has been contacted and who has not been by logging all activity. This way everyone is on the same page. It helps for a much easier and smoother system!
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