HubSpot review
December 15, 2021

HubSpot review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Love HubSpot and use it every day for customer management and communication.

Pros

  • Customer management.
  • Customer communication.
  • Customer appointment scheduling.

Cons

  • Costs.
  • Ability to give company's own dev team to customization.
  • User training.
Pretty usable for the portion of access that my company has allowed me to use.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Suitable for customer communication and setting up appointments for initial and followup calls.

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
7
Interaction tracking
6
Customer Service & Support ()
Not Rated
Marketing Automation ()
Not Rated
7.5
Task management
7
Reporting
8
CRM Reporting & Analytics ()
Not Rated
Customization ()
Not Rated
7.5
Role-based user permissions
7
Single sign-on capability
8
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM