HubSpot CRM

HubSpot CRM

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
HubSpot CRM

Overview

Recent Reviews

Great tool for email automation.

9 out of 10
July 29, 2022
We use Hubspot as our main CRM, giving the company transparency as to where we are at with our deals, who they are with, how many, etc. We …
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HubSpot is the Spot!

9 out of 10
July 27, 2022
Using Sales, Marketing, Service, and Operations Hub to map, report on, and support campaigns in the business model. Good for everyday use …
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Great for Start Ups.

8 out of 10
July 26, 2022
We use Hubspot to qualify sales leads and keep track of the sales funnel. Hubspot helps us improve the timeliness of our response and aids …
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GT HubSpot CRM Review 072022.

9 out of 10
July 26, 2022
I use HubSpot daily to manage several aspects of my territory: 1. Sales Funnel - to add, remove or adjust sales prospects to measure …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features

Customer data management / contact management (717)

8.9
89%

Interaction tracking (681)

8.6
86%

Integration with email client (e.g., Outlook or Gmail) (705)

8.4
84%

Workflow management (689)

8.3
83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26

Pricing

View all pricing

Free Forever

$0

Cloud
Per Month [Unlimited Users]

CRM Bundle

$50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

8.1
81%

Customer Service & Support

7.7
77%

Marketing Automation

8.7
87%

CRM Project Management

7.9
79%

CRM Reporting & Analytics

8.0
80%

Customization

7.8
78%

Security

8.6
86%

Social CRM

7.9
79%

Integrations with 3rd-party Software

8.1
81%

Platform

7.3
73%

Product Details

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Video

Have you heard of HubSpot?

HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Frequently Asked Questions

Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.

Reviewers rate Customer data management / contact management highest, with a score of 8.9.

The most common users of HubSpot CRM are from Small Businesses (1-50 employees) and the Computer Software industry.

Comparisons

View all alternatives

Reviews and Ratings

 (2273)

Ratings

Reviews

(1-25 of 656)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
I have used SalesForce and I think HubSpot is very user friendly and simple. This is actually a huge advantage because a lot of new team members get overwhelmed with complex CRMs. Not that HubSpot CRM can't do complex stuff. It certainly can but it has a good layout that makes things easier. We also used some other random CRMs. A lot of them were missing the sequences feature. The HubSpot CRM sequence feature is very good because that automates our emails. Without this, we were doing manual work, writing emails and sending them one by one. The best thing is HubSpot CRM allows personalization--its not like sending one email to everyone. That works great and gives better results.
Score 9 out of 10
Vetted Review
Verified User
Review Source
HubSpot has a platform that is easy to navigate, and with the help of HubSpot Academy, it is convenient to continuously learn how to maximize the tools and features that HubSpot offers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't used any other software with that being said; I would have never been to reach out to as many leads as I did. Moreover using just outlook would have made contact lists long and daunting without templates to copy and send. Templates also kept the content consistent and accurate without making any mistakes.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I find HubSpot much easier to navigate than other CRM tools I've used; however, I would like to see more customizable reporting and sales prediction via analytical tools based upon sales cycle, vertical, average sale, and the average cost of sale.
July 26, 2022

HubSpot Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Hubspot has a lot of features that are more front and center when compared to Salesforce. I prefer how much easier Hubspot is to use. Sales Force has a lot more features, but you have to be more of a pro user to access them. Hubspot also has better mass email capabilities in terms of ease of use.
July 26, 2022

SDR's Review.

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is very simple. If moving from another CRM, there is a learning curve, but Hubspot does its best to help new users understand and learn to use this.
Fabiola Araujo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's one of a kind. I really enjoy the syncing features with all other modes of communication. I also enjoy assigning tasks to peers and following up via the status options. The different sales platforms according to region separate orders by state efficiently. I think this is the most advanced CRM I've come to use in my 10 years of professional experience.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The layout of HubSpot's CRM is user-friendly, one of the best I've used. It's very easy to navigate Hubspot to find information. They have great customer support. Their User Guides are great. They are the best for marketing and generating emails for prospects. One thing I love about Hubspot over other CRMs I've used is that you're able to customize views very easily.