A great basic ticketing system
January 16, 2025

A great basic ticketing system

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with HubSpot Service Hub

We use HubSpot Service Hub for our help desk ticketing system for our customers. We use this for customer service needs for customers placing orders or needing assistance. This product helps us keep communications all in one place where all agents can access them.

Pros

  • Handling of tickets
  • Allowing you to have predefined messages
  • Fits well within our HubSpot ecosystem

Cons

  • Email notification customization
  • Handling email channel tickets
  • Communications in one place
  • Very reasonable pricing
  • Gives CSRs access to all customer data
Doesn’t allow you to customize email notifications extensively

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

HubSpot Service Hub is not the best for organizations that have complex ticketing needs. We strictly only communicate through email channel and it doesn’t handle that well. It’s great for basic ticketing needs.

HubSpot Service Hub Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Ticket creation and submission
6
Ticket response
9
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help ()
Not Rated

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