HubSpot Service Hub gives traction to Marketing Ops
March 26, 2025

HubSpot Service Hub gives traction to Marketing Ops

Dácio Appolinario | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with HubSpot Service Hub

HubSpot Service Hub has a vast portfolio and is able to reach different needs and pains in all businesses. I currently use HubSpot CRM and Marketing, which enables my org to talk to different segments of clients and also (my favorite) build landing pages and emails in just a few minutes, reducing costs, time and efforts with designers and agencies.

Pros

  • Build of Landing Pages and Emails in just a few minutes
  • Implementation of 'difficult' automation flows in a visual way (reducing time for logics and expressions)
  • Record of visits, communications, delivered and opened emails

Cons

  • I'm not completely sure of how HIPAA compliant HubSpot Service Hub is and found it difficult to get this info. I'd love it to be 100% compliant so I could explore more the uses of it.
  • HubSpot Service Hub may be expensive for companies that don't make their revenues is USD. But this changes when you see your results, sales and customer satisfaction rates raise considerably.
HubSpot Service Hub enables users with basic knowledge of automation to create amazing drips or workflows easily. If team members are able to design on a paper how they want the flow to be like, they'll certainly be able to create that HubSpot Service Hub and be really set up for success. This is my fav part.
HubSpot Service Hub has different offers and services, basically you don't need to have additional softwares or databases to work. But if you do, they are API ready for different platforms and systems.

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

I'd recommend HubSpot Service Hub for sure. When switching from a different platform to HubSpot Service Hub orgs and admins can count with a vast number of trainings in HubSpot Academy and most of them are free. This means users will find the resources they need without needing to reach for their superiors for training sessions or guidance.

HubSpot Service Hub Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Ticket creation and submission
8
Ticket response
8
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help ()
Not Rated

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