Easy to use and great for monitoring your inbox and leads
January 08, 2025
Easy to use and great for monitoring your inbox and leads
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with HubSpot Service Hub
We use HubSpot Service HUB in many ways. One of the ways, is there is a central inbox that connects to all of our social media accounts: instagram, facebook, linkedin, and twitter. They are all linked to this inbox so we can monitor all the messages in one place. We also have our HubSpot Service HUB connected to Intercom which is our live chat so all of the customer information gets saved in the HubSpot CRM. We use HubSpot Service HUB to keep track of our leads and customer information.
Pros
- Easy to use
- All messages can be in one inbox making it easy to monitor
- Can use the AI feature to fix up sentences in emails
Cons
- The app is a bit confusing and does not seem to have all of the features that the online browser does
- A bit expensive. I do think it is worth it because of the simpleness but it is a very pricy software
- Sometimes when you reach out to HubSpot Service HUB support, they send you a link to public articles instead of helping. But sometimes they do jump in and look
- Easy to keep track of leads and track their journey into becoming a customer. For example, we can tell which leads open what emails and target people differently to help increase sales.
- Even though HubSpot Service HUB is very expensive, I do think it is worth the price because we can keep track of all leads/ customers very easy, track the customer journey, rework emails with AI, etc.
- HubSpot Service HUB also has reporting so you can track everything which helps to improve our sales
I think HubSpot Service HUB i great for monitoring social media messages, monitoring our live chat interactions, customer information, AI features like editing sentences or subject lines, etc. HubSpot Service HUB is great for service tickets because you can connect your outlook to HubSpot Service HUB and be notified when a new response comes in. Then go back on the customers profile and update it. Salesforce is great for order inputting or keeping track of orders but not great when it comes to tracking leads/ customers and keeping up with those emails so that is why we selected HubSpot Service HUB for this feature although we do have booth HubSpot Service HUB and Salesforce.
Do you think HubSpot Service Hub delivers good value for the price?
Yes
Are you happy with HubSpot Service Hub's feature set?
Yes
Did HubSpot Service Hub live up to sales and marketing promises?
Yes
Did implementation of HubSpot Service Hub go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot Service Hub again?
Yes
Comments
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