Very happy with Hyrell!!
Updated August 06, 2015

Very happy with Hyrell!!

Carrie Hille-Nunemaker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • recruitment

Overall Satisfaction with Hyrell

We began using Hyrell in March of 2015. Before its implementation, we were spending tons of money placing individual online and newspaper ads for each of our 6 centers. Managers were constantly interrupted with applicants turning in paper applications and asking if we were hiring. Now that we are using Hyrell, we can pre-screen applicants, initiate interviews, keep qualified applicants on file and reject those who we are not interested in. We also can share information about applicants across the company by using the "Notes" feature or sharing an entire file.
  • Posting jobs quickly across multiple job boards
  • Gathering applications and allowing me to sort them based on multiple factors (job, location, stage of the process etc.)
  • The searching and sorting features sometimes run slowly. Sending an email or posting a note within an applicant file seems to lag a bit.
  • Applying from a mobile phone limits the user from completing the entire application.
  • It is hard to determine when someone has applied to a job posting at multiple locations. When you click on "see the other applications", it only shows a date, not the job or location applied to.
  • Costs are greatly reduced! We pay a monthly fee far less than one single ad placed on Indeed alone.
  • We are getting a great deal more applications than we did before.
  • We have the ability to control the content of the ad, how long it is posted and when we can take it down once the position is filled.
  • Zip Recruiter and ADP Recruiting Module (part of the Workforce Now payroll platform)
Hyrell was much easier to use, cheaper and the support from the team has been outstanding. When this was launched, we had each of our managers attend an online webinar. If they were unable to view this, then there have been monthly training sessions available as well as one-on-one help for the less techy folks in the company.
It is great at getting applicants to apply. The one down side is that a majority of our applicants are applying from a mobile device so they are unable to complete the entire application process. When you send them a link to complete the rest of the application from a desktop computer, many do not have access to this. Because of this, they do not answer some of the "weed out" questions that give us insight as to what type of employee they would be.

KeldairHR Feature Ratings

Job Requisition Management
Not Rated
Company Website Posting
Publish to Social Media
Not Rated
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts

Using Hyrell

10 - Directors of centers, HR, management
1 - Hyrell is really user friendly. We have managers who range from embracing technology to those who hate it. All seem to be able to navigate the software pretty easily.
  • Recruitment of new talent
  • Hiring of employees
  • Retention of applcations
  • We added a link to our company home page for applicants.
  • Potential candidates are directed to the website to fill out an application online instead of having to come to the center to pick up a paper app. Less disruptions!
  • We would like to see a better interface between the Hyrell application and our ADP software for new hires. Right now it is too difficult to transfer information from the application to ADP to enter them into the payroll program.
Cost, results and service.

Evaluating Hyrell and Competitors

  • Price
  • Product Features
  • Product Usability
Cost and results! We got many more applicants with Hyrell than we did placing ads on Indeed by ourselves for a much cheaper price.
We placed some test ads with a couple of competitors and Hyrell delivered the best results in the shortest amount of time. Hyrell reached the applicants we were targeting the best.

Hyrell Implementation

I don't think there is anything Hyrell can do to make it easier. They were very helpful and checked in on us frequently to make sure we were happy.
No - I was trained on the system and then we rolled it out to our managers. The managers were able to view a webinar and get direction. If they didn't see the video, then there were multiple other opportunities to get training. The managers could call Hyrell directly to receive one-on-one training as well.
Change management was a minor issue with the implementation - For those who do not like to use technology, it has taken some time to accept. I have been able to email some applications to these managers so it kind of works around this issue.
  • Getting the managers to take the time to learn the system.
  • Having the managers look online for applicants instead of waiting for them to walk in the door.

Hyrell Training

  • Online training
  • In-person training
Emily is great at explaining!
Very clear and easy to follow.

Configuring Hyrell

It is a bit limited in the views you can create but overall it is good.
There could be more standard views available. Would also like to see more fields available when creating a custom view.
No - we have not done any customization to the interface - Most of this was set up initially for us and we haven't had to change it.
No - we have not done any custom code - have not done this.

Hyrell Support

I can call Emily (yes, I know her by name!) and she gives very clear, thorough directions that are easy to follow.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - hasn't been necessary.
Every time I call with a question, Emily is there to answer me! She is very patient and walks me through the process in a clear and concise manner. She always seems to know exactly what to do. There isn't a time where she fumbles or has to try something first. She knows the product inside and out which is great!

Using Hyrell

It is very easy to use and if you don't get the hang of it, there is a great support team behind it.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • Looking for applicants who applied recently but have not been reviewed.
  • Acknowledging an applicant, indicating strength of the application or rejecting them.
  • Forwarding a file to someone within the company.
  • Sorting applications. Once there is a large pool, it can be hard to find the ones you are looking for.
Yes - Great but the one down side is that we get people using the "Quick Apply" feature on Indeed. This truncates the application process and the applicant does not fill out all the screening questions.

Hyrell Reliability

Some screens seem to lag, particularly when sending an email to a candidate or internal manager.
I have never had an issue.
This is probably the biggest complaint I have of the system.

Integrating Hyrell

I think it has more to do with ADP than Hyrell. ADP is not easy to use.
  • We attempted to integrate with our payroll and criminal background check systems.
The integration was cumbersome and as a result we have not been able to use these features.
ADP is working on an interface but has not finished it yet.
  • File import/export
Great tool for hiring but would be better if I could have all the new hire information transfer over to payroll.

Relationship with Hyrell

They were not pushy and understood my company's needs.
They called back quite often to see if we needed help. If I had a manager with an issue, they would call them directly to assist.
Monthly billing at a lower rate (comparable to what WyckWire offered)

Upgrading Hyrell