Not easy to get started
June 05, 2021

Not easy to get started

Prasad Kumkar | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud File Storage

It is not directly used within our organization by employees but we use it for our apps. We use it for users to store images and documents in our app. We are working on corporate governance, where users can vote on agendas or proposals, store agreements, and governance policies. Users can upload pictures, organization documents, attachments, legal agreements, etc.
  • Cost effective
  • Fast speed
  • Good looking UI/UX
  • Reliable
  • Bad IBM support.
  • No guides available or really old/expired documentation to get started.
  • Billing and usage is confusing.
  • It reduces cost to some extent.
  • Increased cost to get people familiar with IBM Cloud.
  • Unclear fees and taxes, sometimes the fees are really higher than expected.
  • Good credits program to get started.
AWS has much better tutorials and documentations to get started and implement their services directly to our tech stack. I found IBM very difficult to get around here. IBM support does not help at all. We mostly use IBM because of the cloud credits program, must choose AWS if you could. Also, there’s an extra cost to get employees familiar with IBM.

Do you think IBM Cloud File Storage delivers good value for the price?


Are you happy with IBM Cloud File Storage's feature set?


Did IBM Cloud File Storage live up to sales and marketing promises?


Did implementation of IBM Cloud File Storage go as expected?


Would you buy IBM Cloud File Storage again?


Not much impact. These services are difficult to integrate with each other. Written tutorials are difficult and don’t help. I had to use alternative services from other cloud providers which have better tutorials to get started. Video tutorials might help better. Plus the IBM support does not help. The IBM Blockchain Platform is only good in terms of tutorials.
It is well suited if you are already aware of how to use cloud file storage systems, but if you are new to it, IBM is not a very beginner-friendly platform to get started. I had many troubles getting started. I felt other cloud providers had better documentation and tutorials to get started.

IBM Cloud File Storage Feature Ratings

Service-level Agreement (SLA) uptime
Dynamic scaling
Elastic load balancing
Pre-configured templates
Monitoring tools
Pre-defined machine images
Operating system support
Security controls