Overall Satisfaction with IBM Connections
IBM Connections is used across the organization, for blogging, activities and creating wikis.The blogging (and subsequent commenting and "Likes") is the primary means of communicating business and non-business issues/events to employees. Wikis hold a great deal of business and institutional knowledge.
- Blogging is easy and useful. For any company above a certain size, it is impractical to share things via email, particularly as an email chain with comments quickly gets out of control. Using a public social platform has obvious problems. Connections blogs makes it all easy.
- Using and creating Wikis, and even structuring related Wikis, is easy and intuitive. Before Wikis, institutuional knowledge, product documentation, etc. was spread all over. Wikis solved that.
- Searching is the key to it all. Connections search results were quick and more easily useful than competing platforms.
- Though we don't use the latest version of Connections, my only real complaint has been the lack of "hot" links in Blog comments.
- The management interface could be easier to use, or a bit better documented, particularly when dealing with error logs.
- Our primary concern was internal communications, for which Connections was a boon, by all accounts. There was no formal ROI.
- That said, Connections definitely opened up the business to the larger social world and its possibilities.
The company has decided to move to the Microsoft platform. That's all I can say.