EAM Maximo: Asset Lifecycle Delivery Tool?
Updated February 06, 2024

EAM Maximo: Asset Lifecycle Delivery Tool?

Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Maximo Application Suite

We presently have Maximo installed in different instances in the US and Canada. It is the solution of choice for enterprise asset management services. We are currently working with IBM experts to rationalize the use of Maximo's available applications/functionality.
  • We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
  • The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
  • We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.
  • Maximo has been a good tool when it comes to managing assets but we miss some of the case management capabilities that some of the tools, such as Predix, have to provide. It may not be the key functionality today, but as we are maturing as an organization I think we will need capabilities where we can start designing predictive models.
  • Maximo is still not a product of choice for asset strategy development. We absolutely want to have Maximo do our Meridium functionality. However, today Maximo lacks that.
  • Maximo mobility has been exceptionally terrible. Because of the user interface it has, we lacked field mobility capability and now we are looking for Click as a potential software.
  • Maximo has been a bit of challenge to deploy but we know that in the long term integrated asset management will be key to our success.
  • We do have a good return on investment when it comes to managing inventory in Maximo.
  • We feel that IBM has not done a good job of providing big picture thinking on how we can take strategy across the asset life cycle and execute that in a single system, i.e. Maximo.
Maximo is a good tool and, as I suggested, it is the system of choice for us. We continue to explore opportunities where we can replace our legacy systems in risk management and field mobility with Maximo. Maximo has to work harder to provide a clear picture of how we can do effective asset planning, strategy, and maintenance within one system.

Do you think IBM Maximo Application Suite delivers good value for the price?


Are you happy with IBM Maximo Application Suite's feature set?


Did IBM Maximo Application Suite live up to sales and marketing promises?


Did implementation of IBM Maximo Application Suite go as expected?


Would you buy IBM Maximo Application Suite again?


IBM Watson Analytics (discontinued), Watson IoT Platform, IBM Maximo Application Suite
Maximo is a great versatile tool for a general enterprise asset management (EAM) solution - has great flexibility and many advanced solutions as well. It provides good integration with our ERP system as well. We use Oracle and it has been exceptionally good for us. The biggest challenge we face though is when it comes to more advanced digital transformation solutions. We wanted to test out predictive models on our critical assets- we have to try the APM solution from GE. Things like integration with IBM Watson to do case management or recommendation management are still not available in Maximo.

Using IBM Maximo Application Suite

450 - Manufacturing
15 - We typically outsource support through rolling year over year contracts
  • Inventory management
  • Asset management
  • Coustom dashboard for asset health
  • We are developing analytics on demand platform

Evaluating IBM Maximo Application Suite and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Maximo was piloted in two sites and it was very user friendly
I would give more emphasis on out of box analytics and AI capabilities

IBM Maximo Application Suite Implementation

  • Third-party professional services
We hired a boutique firm based out of Calgary
Yes - Site based implementation
Change management was a big part of the implementation and was well-handled
  • Mostly data accuracy.

IBM Maximo Application Suite Support

We have internal expertise as well
Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Not kept informed
We have internal expertise
We usually rely on the contracting model for expertise

Using IBM Maximo Application Suite

User friendly
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • You need a basic training for sure
  • Rotating assets module
Yes - Not my favourite. So we prefer another solution