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The most sufficient customer data control platform
April 01, 2022

The most sufficient customer data control platform

Carter Halliday | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

It gives my marketing team working statistics that help us monitor customer flow and their interactions with our business. The whole process of data collection is effectively integrated with our applications to get valuable insights that guide our team. IBM Process Mining has all business models that drive our plans forward, ensuring there is business continuity.
  • Monitoring our customer interaction process.
  • Monitoring the flow of data from all routes.
  • Checking performance of our applications.
  • All areas being controlled by this system work effectively.
  • No hard tackle from my experience.
  • All the systems are intact.
  • Effective resource management has resulted in positive ROI.
  • Our business process models run effectively.
The customer support input on our daily operations has highly boosted our productivity and enhanced effective data management methods. When struck by any challenge, either the customer support team gives us video guidelines or we chat them via live chat. It has promoted our working plans and given us the best techniques for monitoring clients' data. I thank the entire IBM team for great unity and teamwork.
My marketing team finds it easy to monitor the marketing campaign programs and collect useful data that can provide us with a better work ethic. It gives the entire customer journey lifecycle and their preference for our products and services. It helps us identify challenges that face our clients and offer solutions for the implementation process. All hidden drawbacks are unlocked to aid an effective workflow process.

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Process Mining again?

Yes

Our business process models and marketing techniques perform well due to continuous data monitoring models. Data from customers and our partners securely go through monitored channels, filtering useful data and eliminating bottlenecks. There has been a smooth flow of our company projects due to effective control mechanisms controlled by IBM data miners. I like the way it automates most processes and I highly recommend it to other businesses.