Process Mining is takes a leap in process optimization
December 22, 2022

Process Mining is takes a leap in process optimization

Jan-Willem Steur | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

As a design & development partner for IBM Research and IBM Product Development (Maximo Application Suite) I am delighted to see how Process Mining is evolving to a product that supports decision making and taking managers to improve their daily operations and reduce process loss and waste, simply by collecting objective data and streamline this in understandable management information by using Data / AI models
  • Data collection
  • Data Structuring
  • Displaying pain points in operational processes
  • Simulate improvements based on diverse variables
  • Suggest improvements
  • BPMN processes that are understandable
  • Better pre-filtering upfront
  • Built in automation processes (e.g. change environmental settings directly from the product instead of running python command via local CLI / terminal. OpenShift supports this by creating some extra runtime pods related to the project in PM
  • > 30% process improvement for Wateer Management related companies (figures are coming from a real life use case / demo)
THe support is outstanding, but be aware that I'm a design partner so I am supported 100% in getting the product tuned related to the industry / client objectives to be able to give an outstanding demo :)

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

SInce the product is rather new and not yet widely spread / implemented, the best recommendations is coming from the early adopter clients using the product in real life, however from what I see and have learned, it is an outstanding product to be exposed to the outer world by giving demo's based on near real production data.