Great platform for process automation!
February 07, 2023
Great platform for process automation!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Robotic Process Automation
IBM Robotic Process Automation is a software solution that automates repetitive and routine tasks, freeing up our employees to focus on higher-value work. IIBM RPA helps us to solve some of our business problems by streamlining operations, reducing costs, and improving accuracy and compliance. We still test the tool but for now the first results are promising.
- Automate taks
- Make employees free
- Reduce costs in some areas
- More integrations
- Logical feedback loop
- Less clutter
- Less staffing
- More overall efficiency
- Less mistakes
At this moment we are implementing the tool with Whatsapp and Zendesk only. This has been a difficult task so far because it requires some detailed programming to work the way we need it. But i am very convinced that it will work great in the end. Therefore we trust on the knowledge of our integration partner.
It is very hard to say this in numbers but the average time saved is based on the decreased fault ratio, time spend on cases and several other aspects. I would estimate that we save around 20 to 40% time on basic and simple tasks that would otherwise require manual work.
Do you think IBM Robotic Process Automation delivers good value for the price?
Yes
Are you happy with IBM Robotic Process Automation's feature set?
Yes
Did IBM Robotic Process Automation live up to sales and marketing promises?
Yes
Did implementation of IBM Robotic Process Automation go as expected?
Yes
Would you buy IBM Robotic Process Automation again?
Yes