SPSS...great tool but many areas to improve...horrible support
September 28, 2021

SPSS...great tool but many areas to improve...horrible support

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • IBM SPSS Statistics

Overall Satisfaction with IBM SPSS

We use Qualtrics to gather customer feedback and then I export data file to SPSS for analysis. We analyze data for multiple groups in our company. We really have no other tools to help us analyze data in a simplified manner.
  • Easy to load data files and run freqs and crosstabs
  • Easy to format your output in terms of what you want to see
  • Runs analysis quickly
  • We have the data tables module and it seems overly complicated to set up data tables...I have not figured it out.
  • [In my experience] customer service is absolutely horrible...they typically do not even respond to my help requests.
  • [I believe] they caused a huge fiasco with the latest upgrade given we all upgraded to new version and then software did not work anymore...for weeks they blamed us and then they figured it out the issue was on their end and had to fix the software.
It saves us a ton of time vs using Excel.
Allowed us to provide results quicker from surveys that drive business decisions.
Good for doing simple runs like freqs and correlations.