Item: IBM SPSS Statistics
Rating: 6
Author: Verified User

Overall Satisfaction with IBM SPSS

Use Cases and Deployment Scope

We use Qualtrics to gather customer feedback and then I export data file to SPSS for analysis. We analyze data for multiple groups in our company. We really have no other tools to help us analyze data in a simplified manner.

Pros and Cons

Pros

Easy to load data files and run freqs and crosstabs
Easy to format your output in terms of what you want to see
Runs analysis quickly

Cons

We have the data tables module and it seems overly complicated to set up data tables...I have not figured it out.
[In my experience] customer service is absolutely horrible...they typically do not even respond to my help requests.
[I believe] they caused a huge fiasco with the latest upgrade given we all upgraded to new version and then software did not work anymore...for weeks they blamed us and then they figured it out the issue was on their end and had to fix the software.