IBM Watson Assistant- An Intelligent platform
May 31, 2022

IBM Watson Assistant- An Intelligent platform

Md Adil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We were using IBM Watson Assistant to build an audio based bot (AudioBot) for one of our in-house Human Resource Systems for company employee use. It was intended to integrate the Assistant with one of our systems application, where users/employee can access their data, payslips, profile and other details using voice based commands. We were able to deploy in one company site for test and calibration purpose, we got overall positive reviews and feedback from most of the users. In few cases we had to improve the queries as to perform faster and accurate processing and indexing of the requests.
  • Provide great APIs to integrate and work it. One can easily integrate it with any of the systems, applications, and devices without much overhead.
  • Localised configuration based on user preference
  • Detailed API and other support documentation with examples if possible to help developers in easy integration
  • Use case reference examples codes etc.
  • It enabled the users to more actively engage with the application portal.
  • Improved the collection of company survey, feedbacks from the employees/users on timely basis with increased engagement.
  • It helped in more accurately and productively go through the system application with audio search. helped save the user time.
  • Large scale request handle and processing
  • Easy to use
  • Language processing is excellent in similar integrations.
  • Increased productivity and engagement of users.
  • Efficient customer support
One the major feature we implemented was voice/audio based recognition, it was amazingly accurate in understanding and processing the user input, with less false positive. Able to process the voice of different accent. The integration of AI allowed us to save the user preferences, and provide those preferences first to user when then visit the application, it also make recommendations based on the user preference, time and feature which user uses most while on applications.

Do you think IBM watsonx Assistant delivers good value for the price?

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Did IBM watsonx Assistant live up to sales and marketing promises?

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Would you buy IBM watsonx Assistant again?


Language and voice processing
Creating Chatbots and other such virtual assitant.
Provding virtual assistant to users on shopping and other websites/applications about the products.
Helping create systems to bridge language problem.
For development of Home preference system integrated with other such AI based system to control devices, and other internet enabled things.

Scenarios where not applicable: -