Great solution for better customer experiences
May 24, 2022
Great solution for better customer experiences
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
IMB Watson Assistant provides contextual chat for the e-commerce shopping experience. It helps increased conversions and reduced abandoned cart times while helping to increase NPS incrementally.
- Increase purchase conversion
- Reduce cart abandonment
- Delight customers
- Implementation is complex
- Support doesn’t feel very helpful at times
- Takes time to make adjustments
- Cost savings
- Ability to handle thousands of requents
Having better AI-assisted conversations increases conversions. It’s also delivering better customer experiences. Customers are willing to engage more and less likely to abandon shopping carts when they feel heard and get the help they need.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes