Item: IBM watsonx Orchestrate
Rating: 7
Author: Verified User

Overall Satisfaction with IBM Watson Assistant

Use Cases and Deployment Scope

IMB Watson Assistant provides contextual chat for the e-commerce shopping experience. It helps increased conversions and reduced abandoned cart times while helping to increase NPS incrementally.

Pros and Cons

Pros

Increase purchase conversion
Reduce cart abandonment
Delight customers

Cons

Implementation is complex
Support doesn’t feel very helpful at times
Takes time to make adjustments

Return on Investment

Cost savings
Ability to handle thousands of requents

Usability

IMB Watson Assistant is good for large enterprises but more complex than off-the-shelf solutions on the lower end of the market. It’s also more sophisticated so it’s a trade-off.

Having better AI-assisted conversations increases conversions. It’s also delivering better customer experiences. Customers are willing to engage more and less likely to abandon shopping carts when they feel heard and get the help they need.

Key Insights

Do you think IBM watsonx Orchestrate delivers good value for the price?

Yes

Are you happy with IBM watsonx Orchestrate's feature set?

Yes

Did IBM watsonx Orchestrate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Orchestrate go as expected?

Yes

Would you buy IBM watsonx Orchestrate again?

Yes

Likelihood to Recommend

IBM Watson Assistant is a strong asset to our e-commerce operations. The contextual chat solution has increased conversions and helped us reach our goals. It’s not a low-end solution but it’s worth it over less expensive solutions.

Comments

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Great solution for better customer experiences