As I mentioned, Customer Service seems to go to voicemail more than it has in the past
Update 3-22-15: Cust. Serv. been much better, rarely getting sent voicemail (if at all). I'm also always impressed just how knowledgalbe how well informed their reps are, they go above and beyond a level 1 support and rarely do I need level 2 or more support.
I'm trying to use thier Connect product which basically gives candidates the ability to just provide their resume without applying. I'm frustrated I can't create a custom field whereby I can inquire what their current title is and be able to search on it.
Update 3-22-15: iCIMS has made improvements to the Connect module.
I've implemented several different systems and worked on many more, this is an outstanding solution for any size company. I'm very disappointed in a Taleo implementation with my previous organization and thrilled to be back on iCIMS.
Be prepared, iCIMS charges for recruiter users and it can add up fast.