Item: iCIMS Talent Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Galileo Learning is a multi-site summer camp that operates at scale serving dozens of locations in multiple states. Because the camp operates only during the summer, there is a high-volume recruitment and selection process that is in high gear from December through late May every year. During these months, a team of <10 collaborates to source, screen, hire, and onboard over 2000+ staff. There is simply no way to manage an operation at this scale without a well designed applicant tracking system that can support a complex, multi-stage process.

Pros and Cons

Easy to use pipeline interfaces that allowed me as a senior team member to allocate applicants to our team of screeners in a sleek, intuitive fashion.
Good support for email templates, our communications looked and felt like they came from our organization rather than clunky automated forms with iCIMS branding plastered over it instead of our own.
Lots of features used by our onboarding team to manage documentation process for more candidates than any human would be able to keep track of using memory alone.

Occasional technical bugs and outages, without a strong customer service presence. It'd be nice to see the company invest more in taking care of their enterprise clients.
We had to use a 3rd party scheduling software to manage our interview calendars, due to some limitations in functionality on the iCIMS platform having to do with managing interviewer availability.

Return on Investment

Absolutely positive - there's no way Galileo could hire it's multiple thousands of seasonal employees every year without it.

Support Rating

Poor communication with admins, and slow-to-respond technical support. The software is well designed, but when there are bugs or it doesn't seem to be working properly it can be quite difficult to get the necessary level of attention and support from customer support. The folks on that team do their best but one gets the sense that they aren't properly staffed.

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

I would absolutely recommend the software to anyone hiring at scale. If the volume of your hiring is beyond the power of the human brain to manage, this is essential software. For organizations only hiring a handful of roles at a given time, there may be more affordable/straightforward software that would do the job just as well.

Great solution for organizations hiring at scale!

Software Version

Overall Satisfaction with iCIMS Talent Acquisition Software Suite