iCIMS - Good for Candidate Triage, Bad for Notifications, Email, and Mobile Access.
September 18, 2019

iCIMS - Good for Candidate Triage, Bad for Notifications, Email, and Mobile Access.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with iCIMS Talent Acquisition Software Suite

iCIMS is being used within my organization to help organize and manage job applicants across multiple roles. It provides an interface that helps hiring managers review candidates and decide whether or not to pursue a further interview. It also provides opportunity to send follow up and/or rejection communications from within the web app.
  • Organize candidates - iCIMS makes it easy for me to see who has applied for which roles, and to view resumes, cover letters etc.
  • Screen candidates- iCIMS offers the hiring manager the opportunity to pose screening questions to candidates. While these don't automatically weed out any candidates, their responses are easily viewed, and helps hiring managers get a better overall picture of the applicant.
  • Triage candidates - iCIMS makes it easy for a hiring manager to quickly triage candidates into "buckets" based on whether there is further interest in a candidate, or whether to reject a candidate.
  • Notifications - I can't believe in this day and age that I cannot configure iCIMS to automatically email me when I have a new applicant for a role. Instead, I have to go there every day and look to see if I have any new applicants.
  • Email - While iCIMS offers the opportunity to send follow up and/or rejection emails to candidates, the interface is clunky and sometimes does not work, especially if a candidate has provided an invalid email address - this brings down the whole email response feature.
  • Sharing Candidates - Despite using it for 2 years, I've yet to find a way to share a candidate to one of my peers for one of their open roles from within iCIMS.
  • iCIMS, while it has its quirks, has enabled me to better organize applicants to my roles than if I was doing it by collecting resumes through email. So I appreciate the value it brings there.
  • iCIMS also wastes my time by not offering notifications - having to go to it to check for new applicants is a chore. I wish they would just send me an email when I have a new applicant.
  • Email follow-ups with candidates are cumbersome. Creating and selecting templates can be difficult, and not being able to set a default reply-to address means that I occasionally send emails to candidates from my work email address, which can be frustrating when candidates want to follow up to find out why they weren't selected.
Between iSmartRecruit's mobile-friendly ecosystem of applications, and it's in-built notifications, iSmartRecruit feels like a more modern candidate management system. When I try to use iCIMS from my phone to quickly review a candidate's profile, the page formatting is messed up, and makes it nearly impossible to see. It can be done, but not without frustration. If iCIMS updated its site to be mobile friendly, that would be a boost to its rating.
Earlier, I mentioned that iCIMS has an email feature to follow up with candidates. If a candidate submits an invalid email address, and you try to respond to that address, it causes the email response feature to stop working. This is incredibly frustrating. It can be resolved, but requires engaging their support to fix it. I shouldn't have to do that, the feature should just work.

Do you think iCIMS Talent Cloud delivers good value for the price?


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Did iCIMS Talent Cloud live up to sales and marketing promises?

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iCIMS excels when triaging numerous applicants for a single job. It is very easy to quickly scan through multiple applicants and flag them for further follow up or reject them based on your personal criteria. Unfortunately, iCIMS is mediocre, at best, when it comes to the actual follow-up process with these candidates as the built-in email functionality is clunky and error prone.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Applicant Tracking
Email Templates
User Permissions
Notifications and Alerts