Item: iCIMS Talent Cloud
Rating: 9
Author: Chloé Rada

Use Cases and Deployment Scope

We use the iCIMS Recruit product for all US hiring at Sodexo. It is our applicant tracking systems (ATS) to attract, recruit and hire frontline/hourly, and management/exempt employees. We also leverage the onboarding portal to assist with pre-onboarding activities for our management population. Other products we use are TextRecruit and we trialed the TextHR product to help communicate with our displaced workers during COVID.

Pros and Cons

Listening to customer needs and requests for enhancements.
The level of consultation from all account team members (product knowledge is great).
Roll out of product enhancements in a methodical and timing manner supporting it with great resources in the resource notes and help section.

Consulting on TextRecruit since the acquisition has been challenging. It doesn't seem to get the same level of attention as their core products and/or the process for testing and rollout on enhancements doesn't seem to be the same.

Return on Investment

Continuous improvements in the hiring process has shortened cycle time.
Since migrating our frontline hiring process to the system, those jobs get additional SEO and job search site visibility.
When we need to communicate quickly to our displaced workers due to COVID, iCIMS came through extremely quickly and let us test their TextHR product for 3 months.

Support Rating

Knowledgable, caring, and responsive team members at all levels. I love the account team structure and I'm happy to see that they brought back the CSM in addition to the TAM and Account Manager.

Usability

Some less experienced users are comparing this to their old system and miss certain features, but with additional training and guidance, they will soon feel comfortable with moving candidates through all the bins and statues and reaping the benefits of the reporting.

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Yes

Did implementation of iCIMS Talent Cloud go as expected?

Yes

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

The assign very well-educated and knowledgable Technical Account Managers to each account, which helps to manage the day-to-day maintenance and configuration while the Account Manager and Customer Service Manager steps in with higher-level oversight to ensure our goals and needs are met. PLUS during any implementation, they assign an implementation resource that will help project manage the initiative, including scoping, timing, and pricing, so that it's not a burden to the TAM, and doesn't interfere with daily administrative tasks.

The help section is EXCELLENT in terms of the level of resources and navigation, and I've never seen such a robust marketplace portal to review when considering the integration of new products. Really helps in the early stage of continuous improvement discussions.

Smart people, great service, and customizable tech to handle all your recruiting needs

Software Version

Overall Satisfaction with iCIMS Talent Acquisition Software Suite