Item: iCIMS Talent Cloud
Rating: 10
Author: Misty Granholm

Use Cases and Deployment Scope

We use iCIMS in our Scientific Professional Services division. Our division focuses on supporting our customers' lab and regulatory needs through scientific staffing. iCIMS helps us by providing a robust system to review resumes, keep track of our candidates and openings, and start the onboarding process.

Pros and Cons

It's an ATS first- not another HRIS that has their own ATS.
The support team is wonderful. They always get back to you and get any questions resolved in a timely manner.
The system is user friendly and intuitive. New hiring managers pick up on it quickly.

We've had changes to our account managers that have been confusing. We lost our months ago and still have not been assigned a new one. They are very helpful as they take the time to understand how you use the system and ways to make it even better.
Reporting is overwhelming.
Searching is cumbersome. Sometimes I just want to look up a phone number who called me, but I can't because of the formatting.

Return on Investment

Positive- We're using Offer to send out offer letters quickly with fewer errors.
Positive- We're using Onboard to have tasks specific to each of our clients.
Negative- Our other divisions moved to another more simple product for their hiring needs.

Alternatives Considered

Our other divisions use ADP as their ATS. We petitioned not to go into ADP and to keep iCIMS. The ADP rep even said that comparing ADP and iCIMS is like comparing apples and oranges, it shouldn't be done. He said that ADP would not meet our needs as its capabilities were nowhere near that of iCIMS- and not on their road map for improvements.

Support Rating

The support team is wonderful. They're responsive and actively work to resolve your issues. I love how you can submit a ticket or call when it's more urgent. Everyone I've interacted with on the customer support team is genuinely nice and they seem happy to help you.

Usability

We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Yes

Did implementation of iCIMS Talent Cloud go as expected?

Yes

Would you buy iCIMS Talent Cloud again?

Yes

Other Software Used

ADP Workforce Now, LinkedIn Jobs, Indeed.com

Likelihood to Recommend

It is fantastic for our division that focuses on scientific staffing. We have many clients, but we're not a staffing agency and still hire full-time employees directly. It's not too simple like other systems- we appreciate all the options and how robust it is.

Love for iCIMS

Software Version

Overall Satisfaction with iCIMS Talent Acquisition Software Suite