IFS consultants FOR r integrated project team.
March 03, 2022

IFS consultants FOR r integrated project team.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IFS Customer Engagement (formerly from mplSystems)

There is no solution as adaptable as IFS customer engagement, centralized networking to provide support on a global level in real-time to provide the best experience possible. It has always been a lack of IT support for ERPs as support staff works in silos without any integrated approach whatsoever. Creating a concrete approach to enhance the satisfaction of customers through chat, calls, and messages ultimately wins over the client.
  • In case of any status changes if any perquisites are required so ICE portal always identifies and provides support.
  • Key expiry that a customer faces, ICE can also provide assistance.
  • Quick response on emails is sought, chat staff sometimes takes time.
  • On call assistance.
  • It's very optimistic for business when it comes to the satisfaction that support is with us for all the times and ultimately it increases the productivity altogether.

Do you think IFS Customer Engagement delivers good value for the price?


Are you happy with IFS Customer Engagement's feature set?


Did IFS Customer Engagement live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IFS Customer Engagement go as expected?


Would you buy IFS Customer Engagement again?


In particular, its support feature is altogether very satisfactory when it comes to the help that is required in real-life scenarios. CRM is a big help when a customer seeks solutions for problems to run smooth processes without any hindrance, after omnichannel productivity rate of the support team has increased immensely and opened new and swift roots for the collective goal that is customer satisfaction.

IFS Customer Engagement Feature Ratings