IFS consultants FOR r integrated project team.
March 03, 2022
IFS consultants FOR r integrated project team.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IFS Customer Engagement (formerly from mplSystems)
There is no solution as adaptable as IFS customer engagement, centralized networking to provide support on a global level in real-time to provide the best experience possible. It has always been a lack of IT support for ERPs as support staff works in silos without any integrated approach whatsoever. Creating a concrete approach to enhance the satisfaction of customers through chat, calls, and messages ultimately wins over the client.
- In case of any status changes if any perquisites are required so ICE portal always identifies and provides support.
- Key expiry that a customer faces, ICE can also provide assistance.
- Quick response on emails is sought, chat staff sometimes takes time.
- On call assistance.
- It's very optimistic for business when it comes to the satisfaction that support is with us for all the times and ultimately it increases the productivity altogether.
Do you think IFS Customer Engagement delivers good value for the price?
Yes
Are you happy with IFS Customer Engagement's feature set?
Yes
Did IFS Customer Engagement live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IFS Customer Engagement go as expected?
Yes
Would you buy IFS Customer Engagement again?
Yes