Best cloud base ERP system
February 28, 2022
Best cloud base ERP system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IFS Customer Engagement (formerly from mplSystems)
In the Engineering department, We usually make a bill of material of the products, documents revision, export control of parts, product structure. Integrating data into IFS Customer Engagement with Production, assembly, and sourcing are our three most critical values. Our customers want a high level of flexibility, which we can only provide by using IFS as our business platform across all platforms. All regions have access to the same databases and processes.
- IFS Cloud Customer Portal has opened up sales channels towards customers that we were not able to reach in the past.
- Replacing older systems with a newer system. Beneficial to have all information in one place. Some additional information such as internal audits is positive to integrate into the ERP system.
- IFS allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention.
- Screens containing several information fields are hard to visualize because the fields do not have any surrounding borders.
- Some of the reporting functionality could be maybe more modern, but one sees development within IFS Customer Engagement so it probably is a matter of time before any desired changes are made, or worked around.
- IFS Customer Engagement reports are transferable to Excel as data only or with the format selected for pdf reports. Sometimes it becomes too slow.
- IFS Customer Engagement continually builds innovation into the product. The breadth of functionality in the product eliminates the need for any 3rd party add-ons.
- They have used SQL, and users can write a query for searching mass data. One of the best parts of IFS Customer Engagement, which I like most is that you can use it from any computer no need to download and install it.
- Every department of the company are integrated so you can track where is your project is stuck and where you need to give attention. You should be able to achieve the project timeline with the help of IFS Customer Engagement. I have completed my project on time, so the customer is pleased.
- IFS Customer Engagement has all the modules that cover all the business processes by organizations. It's like one software solution for all functions.
IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy.
Do you think IFS Customer Engagement delivers good value for the price?
Yes
Are you happy with IFS Customer Engagement's feature set?
Yes
Did IFS Customer Engagement live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IFS Customer Engagement go as expected?
Yes
Would you buy IFS Customer Engagement again?
Yes