Item: Indeed Hiring Platform
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

In the past two months, two of my clients used the Indeed Hiring Platform. For one client, they hosted an event for nurses and similar roles. They had a very successful event and everything on the platform worked smoothly on the day of the event. My other client did not run their event through our agency, but they reached out to us the day of the event for all of the different problems they were experiencing. They hire customer service agents, and the platform was consistently kicking the recruiters out and they had a number of other problems. Ultimately, they had to cancel the event that day because it was not working, which we later found out was due to the large number of people who had signed up for the event (around 11k people). We have since worked with our Indeed representatives to work out these issues for future events they host, but it was not a good first experience for them.

Pros and Cons

Gathering the contact information of attendees prior to the event for recruiters to reach out whether or not they actually show up.
Not specific to the platform itself, but it was very nice to have Indeed representatives prior to the event to walk our client through everything.

Ensuring that the chat function within the platform works for any questions our clients had with the platform (this function was not working the day of their event when they were trying to contact someone).
Making sure the platform can handle the number of registered attendees or let the client know prior to the event if too many are registered and will cause the platform to crash.

Return on Investment

My healthcare client had 55 RSVPs and 19 attendees which were well above their expectations for the event. I think this event significantly reduced the time to hire for those who attended the event.
My customer service client had to cancel their event, but for their next one, they are definitely hoping it will have a great ROI since they are able to hire a high volume for each role.

Alternatives Considered

I have not used any other Hiring Platforms for clients yet.

Key Insights

Do you think Indeed Hiring Platform delivers good value for the price?

Not sure

Are you happy with Indeed Hiring Platform's feature set?

Yes

Did Indeed Hiring Platform live up to sales and marketing promises?

Yes

Did implementation of Indeed Hiring Platform go as expected?

Would you buy Indeed Hiring Platform again?

Other Software Used

Indeed Sponsored Jobs, Indeed Resume, Appcast

Likelihood to Recommend

I think it worked very well for my client hiring roles that are not high volume (ex: nurses, etc.). For clients who hire high volume for each role, I would not recommend the platform until Indeed has a solution for the clients to help them manage the number of people who have signed up. I'm not exactly sure what the solution could be for this yet, but even just working with the client to set a cap on the attendees might be helpful to prevent the platform from crashing or to prevent too many people showing up where the recruiters are unable to handle the volume.

Indeed Hiring Platform: The Good and the Bad!

Overall Satisfaction with Indeed Hiring Platform