Great support app, but cumbersome
October 18, 2019
Great support app, but cumbersome
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Infor CRM
We use Infor for technical support with all of our customers. It is a very cumbersome system, but thoroughly captures the problem and assigns tickets across multiple divisions, continents, and teams. It has brought teams together between 4 different support teams plus offshore support.
- Collaboration.
- Ticketing.
- Support.
- Minimizing clicks.
- Mobile app.
- Hard to measure ROI on collaboration.
- Front
Front doesn't do ticketing, while Infor does. I could actually use Front with Infor as it handles the client communication very well.