Great support app, but cumbersome
Anonymous | TrustRadius Reviewer
October 18, 2019

Great support app, but cumbersome

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Infor CRM

We use Infor for technical support with all of our customers. It is a very cumbersome system, but thoroughly captures the problem and assigns tickets across multiple divisions, continents, and teams. It has brought teams together between 4 different support teams plus offshore support.
  • Collaboration.
  • Ticketing.
  • Support.
  • Minimizing clicks.
  • Mobile app.
  • Hard to measure ROI on collaboration.
  • Front
Front doesn't do ticketing, while Infor does. I could actually use Front with Infor as it handles the client communication very well.
This is a very enterprise-grade product. I wouldn't recommend it to a small company, but a distributed team, or a larger company with multiple teams, could use this tool for collaboration.

Infor CloudSuite CRM Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
10
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
Not Rated
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
Not Rated