Item: INFUSE
Rating: 8
Author: Verified User

Overall Satisfaction with INFUSE

Use Cases and Deployment Scope

We use INFUSEmedia across our clients for content syndication mainly. We brief them across a wide range of our cyber security client, as well as Medidata who they have proved to work well on & have become a trusted partner.

Pros and Cons

Pros

Proposals are clear
Communication
Lead uploads

Cons

CPLs (Cost-Per-Lead) can be slightly on the higher end compare to some of our other partners we work with - flexibility would be helpful
Sometimes, initial briefs don't get responded to for over a day - confirming receipt would be useful just so we know they have it (particularly when they're shorter notice)!

Support Rating

On the whole response times do tend to be good, however as mentioned previously in some cases initial briefs aren't responded to for over a day so a confirmation of receipt would be great!

Key Insights

Do you think INFUSE delivers good value for the price?

Yes

Are you happy with INFUSE's feature set?

Yes

Did INFUSE live up to sales and marketing promises?

Yes

Did implementation of INFUSE go as expected?

Yes

Would you buy INFUSE again?

Yes

Likelihood to Recommend

INFUSEmedia work well across TAL (Target Account List) and based on some some more specific briefs on clients they do have a good reach and therefor vols come back strongly. In some cases CPLs tend to be on the top end, so when budgets are limited & lead vols is a high focus they may not be too well suited.

Comments

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Stephanie Helbig
(Vendor Representative) commented 2 years ago
Thank you for your feedback. We would love to speak with you about your recent experience with INFUSE. We strive to respond to all client inquiries promptly - so much so that in 2023, we received a Gold Globee Award for Achievement Worldwide in Customer Success. It pains us that we did not meet expectations. Please email letstalk@infuse.com so that we can exceed yours.

INFUSEmedia in Marketing Agency