Great system in the SaaS environment
March 07, 2014

Great system in the SaaS environment

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intacct

We use Intacct for contract and revenue management as well as billing and A/R.

Pros

  • They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product.

Cons

  • Intacct has not yet figured out a way to allow users to customize their standard reports by adding fields
  • When I ask customer support a question they cannot answer, they usually say to "submit an idea and have people vote on it" instead of addressing the issue itself.
  • It has helped us house 1 single warehouse for our over 900+ clients with thousands of transactions monthly. It is much more automated than our previous system and much more transparent.
n/a
We like Intacct and don't see a viable alternative. As long as the price remains reasonable, we will continue to use Intacct.
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