Item: Intellum
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The Intellum platform is being used as a learning center to train clients on how to use our software. The learning center provides in-depth lessons on the software, setting our clients up for success and enabling them to self-service issues they encounter rather than contacting our customer support team. Intellum is used primarily by the knowledge management team and the team in charge of coordinating our client-facing business consultant partners through Mindbody University.

Pros and Cons

It allows us to quickly create good-looking content.
It gives users the ability to give feedback on content through in-page comments.
It makes locking specific content behind a pay wall quick and easy.

There’s a distinct lack of detailed visual customization, especially in regards to its HTML editor. The editor typically only recognized older, less efficient tags, and frequently ignores some tags altogether. A lot of trial and error is needed to determine which tags will and won’t work.
Reporting is cumbersome, and could be much more accessible.
Iteration and collaboration are difficult without drafting features in an activity. We’d love the ability to leave notes for colleagues in an activity or to edit an activity in draft mode without immediately updating the existing content.

Return on Investment

While exact numbers are hard to say, Intellum has had a materially positive impact on our clients’ ability to self-serve and reduce reliance on customer support contacts.

Exceptional Examples of Intellum Support

Our support representatives at Intellum are consistently engaged and helpful, and work hard to address our needs. As I don’t interact regularly with those individuals in my duties, I cannot provide any more detail than that.

Other Software Used

Camtasia, Adobe Premiere Pro, Adobe PhotoShop, Adobe After Effects

Key Insights

Do you think Intellum delivers good value for the price?

Not sure

Are you happy with Intellum's feature set?

Yes

Did Intellum live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intellum go as expected?

I wasn't involved with the implementation phase

Would you buy Intellum again?

Yes

Likelihood to Recommend

For our needs with the learning center, Intellum gets the job done well. Setting up content is relatively simple, so if your aspirations for your learning platform aren’t too demanding, you’ll be fine. However, things will become more difficult the more you want to control the look and feel of your navigation interface and activity layout. Strict rules on page margins, valid HTML tags, and more limit creative choices, and truly making the look of your learning center unique will require a lot of paid work from Intellum to build out your site as you like it.

My experience with this software has been Intelluminating!

Overall Satisfaction with Intellum