Overall Satisfaction with Intercom
We use Intercom for the following:
- Talk to website visitors to enable sales.
- Book Demos and register interest for visitors.
- Provide an onboarding tour for new sign-up.
- Send onboarding emails to new sign-up.
- Provide support via live chat on our software dashboard.
- Provide a knowledge base/self-service support system via the article.
- Send marketing emails based on actions/interactions from the user.
- Track current software usage and map user journeys for our sign-ups.
- The chat system is very easy to install, isn't too obstructive and provides visitors and users an easy way to interact with us.
- Their engagement tracking for users and subsequent emails and in-app message sending system is very sophisticated. Our entire onboarding process relies on Intercom.
- Their pricing is super steep and can get expensive for early stage companies.
- Easier for us keep track of, provide constant engagement and manage our leads.
- Great way to provide chat, self-service support.
- HubSpot and Drift
Intercom's UI/UX was the first reason why we decided to go with the product. After signing up, they made it very simple for us to start using, customizing and eventually scaling with the product. The automation, targetted messaging, engagement processes, etc. were incomparable at the time, which made it an easy decision for us to pick Intercom.
Less than 10,000