The best for your online sales, engagement, and support systems
January 17, 2020

The best for your online sales, engagement, and support systems

Manan Vora | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom for the following:
  • Talk to website visitors to enable sales.
  • Book Demos and register interest for visitors.
  • Provide an onboarding tour for new sign-up.
  • Send onboarding emails to new sign-up.
  • Provide support via live chat on our software dashboard.
  • Provide a knowledge base/self-service support system via the article.
  • Send marketing emails based on actions/interactions from the user.
  • Track current software usage and map user journeys for our sign-ups.
  • The chat system is very easy to install, isn't too obstructive and provides visitors and users an easy way to interact with us.
  • Their engagement tracking for users and subsequent emails and in-app message sending system is very sophisticated. Our entire onboarding process relies on Intercom.
  • Their pricing is super steep and can get expensive for early stage companies.
  • Easier for us keep track of, provide constant engagement and manage our leads.
  • Great way to provide chat, self-service support.
Intercom's UI/UX was the first reason why we decided to go with the product. After signing up, they made it very simple for us to start using, customizing and eventually scaling with the product. The automation, targetted messaging, engagement processes, etc. were incomparable at the time, which made it an easy decision for us to pick Intercom.
It is perfect for any company that relies on websites to make sales and provide support. Their systems are very matured in terms of mapping user interactions, creating automated flows to match company processes and provide easy engagement for users and visitors. Whether you provide products, on-ground/ni-person services, online services, software services or anything similar via a website, Intercom is a great fit for you.