Overall Satisfaction with Intercom
Intercom cemented their position in the SaaS world with their chat, and that indeed remains one of the strongest features of the platform. We used to use Intercom across the whole company, but after implementing a different marketing automation tool, Intercom is now only used by our support team for live chat and the marketing team for some notifications.
- Brilliant live chat functionality.
- Easy to collaborate with teams when replying to customers (easy assigning in chat).
- Poor marketing automation functionality and tracking.
- Too many packages and add-on services since the rebrand (can feel limiting as a legacy user).
- Helps us chat to customers and resolve general issues quicker.
- Allows to send in-app messages that regular marketing tools can't.
- HubSpot and Drift
Intercom is right in the middle of HubSpot and Drift. It would work well for a business just starting out, but you'd want something a little more robust later down the line.
If you want an all-inclusive marketing automation tool and have the budget, HubSpot is still my favourite tool.
If you already have a great CRM and live chat is a HUGE channel for generating leads for you, Drift would be stronger.
If you want an all-round marketing tool to do a little bit of everything (from marketing to sales & support), choose Intercom.
If you want an all-inclusive marketing automation tool and have the budget, HubSpot is still my favourite tool.
If you already have a great CRM and live chat is a HUGE channel for generating leads for you, Drift would be stronger.
If you want an all-round marketing tool to do a little bit of everything (from marketing to sales & support), choose Intercom.
25,000 to 100,000