No regrets on Intercom
May 08, 2025

No regrets on Intercom

Dulce Cándida Márquez Castro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Its used for customer service and onboarding with existing and new customers, as well as to communicate new features or share tutorials. It's very useful for collecting user usage data if there's any type of connection to your system, for example, the date of the last connection, and whether they logged in via the web or Android.

Pros

  • Fin Agent
  • Workflows
  • Help desk
  • SDK tools

Cons

  • Carrousels mobile
  • News
  • More sdk functions
  • better satisfation con clients
  • find bottlenecks on support
  • less need of a bigger team in soport with fin
Overall, Intercom is superb in everything it currently offers. I think it could improve on aspects like internal ticket reading and tracking. Its features, such as tooltips and customer documentation for self-teaching, are very useful, and its outbound channels are good.Especially the finish and workflows deserve that 10 rating.
We use it with workflows because not all conversations need to be handled by a bot. Some require immediate attention or can't be resolved by it, so if that were the case, satisfaction would be greatly reduced. So, with workflows, it does a great job. No other functionality that I know of.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

It's super good for any business that requires post-sale follow-up or to close the sale. I think it's even good for educational platforms or when launching a mobile app that requires some type of agent-to-customer communication. I think it's just as appropriate when it's not a product or service that requires post-sale communication.

Fin by Intercom Feature Ratings

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