Intercom is AMAZING
May 15, 2025

Intercom is AMAZING

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Our Customer Support team uses Intercom as our CRM. It also hosts our customer facing articles and macros, and we use the phone support as well. We also use Intercom Fin to triage our queue.

Pros

  • Intercom Fin is so good -> as long as you train and have a great KB
  • Love the look of the articles
  • Intercom is easy to use
  • Love the look of Intercom

Cons

  • Hmm maybe more ease of emailing directly from a convo -> instead of having to open a new tab go to business email (pretty small potatoes) but I love the short cuts and they are always a win
  • I'm not certain, but our customers love Intercom Fin
Very user friendly and support is helpful if you can't figure it out

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I suppose it would depend on the team and their needs, though for our purposes intercom is #1 compared to zendesk. The articles are amazing and nice to layout. Plus Intercom Fin is like another teammate.

Fin by Intercom Feature Ratings

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