Item: Ironclad
Rating: 8
Author: HIROYUKI TOMOMASA

Use Cases and Deployment Scope

The scope was digitalizing contracting processes
from initiation through review, approval, execution, and renewal/expiry to streamline the contracting processes, eliminate the inefficiency of email-based communication and visualize all contract process status. Users can optimize the contracting
process and also can limit an organization’s exposure to risk by reducing
missed obligations and increasing compliance with contractual requirements.

Pros and Cons

Very flexible workflow design tool.
Functions are fine-tuned but not too much.
Easily understandable product which user can handle.

Contract link feature in the case of amendment/addendum.
Auto document retention feature (expiration and deletion).

Return on Investment

Increased employee efficiency.
Easily supervised contract application status.
Easily managed active/inactive contracts.

Alternatives Considered

DocuSign CLM (formerly springcm)

Ironclad is a well-designed product, especially for a very configurable workflow designer and team collaboration feature. In addition, DocuSign has a critical issue, which is a multi-instance account issue. If you have multiple contracts with DocuSign including design and CLM and you use the same email address and password, you cannot tell which instance you log on to. Therefore, if we use the instance separately, we have to use a different password for the same email address. It's very confusing.

Key Insights

Do you think Ironclad delivers good value for the price?

Yes

Are you happy with Ironclad's feature set?

Yes

Did Ironclad live up to sales and marketing promises?

Yes

Did implementation of Ironclad go as expected?

Yes

Would you buy Ironclad again?

Yes

Usability

Ironclad is a well-designed and easily understandable tool. So, users can easily get an idea of how they should use the tool and they can use Ironclad. Especially for the collaboration feature, you can use it like MS team or slack. The most reason why I put this review is users can use Ironclad without any hassle.

Support Rating

The Ironclad support team is very knowledgable and supportive to implement workflows, and also they also understand new features and releases. We could discuss how we should use considering future use.

Likelihood to Recommend

Ironclad is very customizable and easily understandable. Therefore you will be able to find a way to digitalize most of your contract process. Since the collaboration function is also well-designed, you can collaborate with other teams easily in Ironclad. On the other hand, a contract link(related contract) feature is still not enough. If your business runs with many amendments, Ironclad may not fit. I believe this issue will be taken care of in a timely manner since Ironclad keeps updating its product.

Well design CLM tool for digitalizing contract process.

Overall Satisfaction with Ironclad