Item: Ironclad
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use IronClad in our organization for every legal document, contract or agreement we sign with our partners. IronClad allows us to create workflows for each agreement where we keep track of all the comments and requests made by all the stakeholders or cross functional teams that are required to approve the legal language included in the document.

Pros and Cons

Keep track of legal documents versions
Approve legal workflows
Forward email threads to the legal workflow

The title given to each workflow is assigned automatically and this can be confusing
The user interface could be improved to better differentiate internal and external workflows
The workflow email could be more easily accessible, e.g. provide a copy workflow email button

Return on Investment

Faster turnaround for legal agreements
Accountability on legal collaborators
Faster approval process

Alternatives Considered

Salesforce Lightning Platform (formerly Salesforce App Cloud), Advanced ALB Legal Software and DocuSign

IronClad is a comprehensive platform that allows legal teams, cross functional teams and approvers to keep track of the suggestions and changes made to legal agreements. It keeps everything in a single place, however it lacks the simplicity and practicality of DocuSign throughout the signing process, so we usually have to use both platforms to complete a legal workforce.

Key Insights

Do you think Ironclad delivers good value for the price?

Yes

Are you happy with Ironclad's feature set?

Yes

Did Ironclad live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ironclad go as expected?

I wasn't involved with the implementation phase

Would you buy Ironclad again?

Yes

Other Software Used

DocuSign, BetterWorks, Workhuman (formerly Globoforce)

Usability

The platform works great, the user interface is simple and clean, and very intuitive to use. Having different sections for completed or in progress workflows is really helpful, but I wish the title given to the different workflows could be easily modified in order to better identify the legal documents and workflows that are being developed with our different partners.

Support Rating

I haven't used the support services for IronClad, but I understand from our legal team, the support is very good, they have replied and provide solutions quickly and effectively. I have used the documentation and support pages which are very complete and which have been updated given the user interface updates.

Likelihood to Recommend

IronClad works great for organizations that have to deal with a lot of legal agreements at the same time, it works great for having a legal team reviewing and modifying the same legal document in a single place, and the comments in the workflow, and the approval functionality allows keeping track of the changes and assign accountability.

IronClad allows keeping track and approving legal workflows quickly and efficiently

Overall Satisfaction with Ironclad