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ISL Light just works
Updated February 27, 2023

ISL Light just works

Barbara Viskovic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with ISL Light

We use ISL Light across all of our organization. We offer remote support to our customers. If we can't solve the problem through the live chat (which is also included in the ISL Online license), we can start a remote desktop session with only one click directly from the live chat. The best thing is that in this case, our customers don't have to type in the session code. The software is easy to use, connects fast, and is reliable.
  • a clean user interface, very user-friendly
  • customization options
  • great support
  • User administration is a bit limited.
  • We can handle more support cases in less time, so the rise in performance leads to a rise in ROI.
ISL Light is easier to use and performs better.
It's an indispensable tool when you need to react fast and solve an issue quickly. You need to see a remote desktop in order to have the whole picture of what is going on. The fact that during the remote support session the remote side can at any time take over the control of mouse or keyboard can bother some people, but this is an important security feature to prevent misuse of the software if spotted.

ISL Light Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
9
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
9
Multi-platform remote control
10