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Why am I very happy with buying ISL Light to offer remote support to our customers
April 02, 2024

Why am I very happy with buying ISL Light to offer remote support to our customers

Žiga Klajnšek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light daily as we are using it to offer remote support to our customers. We even have customized connection field on our web page so it is easier to access for our customers. It is litteraly constantly in use. Other use is for employees to safely access their work computers from home or other locations. We cannot imagine our day to day operations without ISL Light.
  • Remote support
  • Remote management of computers
  • Easy installation for users, they enter the code at beginning of the proccess and that is it
  • Very fast and very good quality of the remote screen
  • When app opens on customers side it could display more clearly that is already connecting as some of the users do not see that and try to enter the session code again.
  • Some edge problems, we have a PC with AMD 3400G processor and ISL does not want to work there.
  • Approximate ROI per opperator is 5000%!!!! License is couple of hundred EUR/USD but one operater brings in revenue with remote support in the ammount of 10K+ EUR/USD.
  • Proffesional image of the company as software is very reliable. Never had any problems connecting to the customers side.
  • Fast app addoption for new employees - everybody almost immediatly understands how to use to access company computer or offer support in case of support agents.
Much cheaper licence then TeamViewer and much more user friendly than UltraVNC for example. Better performance then AnyDesk or Chrome Remote Desktop. It has simple user interface which can be immediatly understood. But if you dig deeper you see there is in depth capabilites for remote access and computer management.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.

ISL Light Feature Ratings

Remote Administration
7.8
Screen sharing
10
File transfer
10
Instant message
2
Secure remote access with Smart Card authentication
5
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
7
Annotations
10
Monitoring and Alerts
6
Multi-platform remote control
10

Using ISL Light

4 - IT Technicians and IT Engineers who use it for remote support for our customers and remote access to company computers.
1 - It is really easy to use so support is not needed. We have short learning lesson for new technicans and that is it. All updates are done automaticly. It used to be hard to see the new updates but now you can immediatly see there is an update waiting for you so users do all the maintanance by themselves.
  • Remote Support
  • Remote Access
  • Remote Connect
  • It always server as another way to keep track of servers we manage. If all other connections fail, you can rely on ISL Light.
  • Woke couple of servers from sleep when nothing else worked.
  • Remote computer lessons
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Evaluating ISL Light and Competitors

Yes - TeamViewer - when I was a solo employee I used TeamViewer to support customers but license was to expansive so I chose ISL Light after using 14 day trial. It offered everything that TeamViewer had and more.
  • Ease of Use
Install, run, get code, offer support.
Or in case you install ISL Always ON - you just click a device and you are immediatly connected.
I would not. We tried also free software like UltraVNC or UltraViewer but they are either much harder to set up or harder to use.

ISL Light Support

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, it was not needed in my case.
Yes - Yes, mouse cursor skipping on ISL Light for mobile devices. The bug was gone in one of the newer updates.
When we couldn't connect to one of the machines. There was something with the compatibility for that specific AMD processor with integrated graphics. Remote screen and control just did not want to work.
It took their support hours to see what the problem is and how to fix it as nothing worked. They really went above and beyond to fix the issue.