Only tool you need to remotely connect to a computer
March 13, 2021

Only tool you need to remotely connect to a computer

Tone Korošec | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light
daily across the whole organization. It is a very effective and important tool in
terms of customer support – it is the first step to help customers remotely. Using
the tool is very intuitive and connecting with a customer as simple as it could
be. I would recommend this tool to everyone who wants to connect to a remote computer.

  • Ease of use
  • Reliability
  • Stability
  • None
  • Only tool we use for remote access
  • Eliminates the need for other subscriptions
ISL Light
is easier to use and more affordable.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

I would recommend
this tool to everyone who wants to connect to a remote computer. It is an important tool for a helpdesk technician.
ISL Light is well suited for scenarios when you have a customer on a phone and you want to guide the customer through as few steps as possible so the remote
connection can be established.

ISL Light Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10